Emergency Basis Services

According to IDC’s “Strategy Guide to Risk Mitigation for Midsize Businesses” report, the average midsized company (100 -1,000 employees) experiences 16-20 hours per year of downtime due to network, system, application and operational issues. This translates into a monthly average of 1.3-1.6 hours of unplanned downtime and a costly average revenue loss of more than 0,000 per hour, or .6 million a year or more.

In our experience, downtime typically is the result of an inexperienced employee or an infrequent scenario that causes an outage due to a missed step. These unfortunate—but human events—often are then compounded by a lack of team Basis knowledge and scenario planning. The companies that anticipate business realities and make minor investments now will simply come out ahead when an emergency occurs.

We want to make sure your company is anything but average when it comes to Basis and other critical system planning and preparation. When you need Basis assistance in an emergency or extraordinary event we are ready to help as a knowledgeable and trusted complementary partner to SAP. Some situations simply require reliable, on-demand experts to provide experienced recommendations on next steps. We will engage with your team and resolve issues to get your systems performing to expectations.

We kick start this process with a workshop to get acquainted with your systems, architecture, and network and with your assistance document the critical contacts, relationships and system information to enable our team to respond. We also hold quarterly meetings to instill regular Basis discipline. Meetings are used to review any changes in the landscape and contacts to ensure we are ready to connect, engage and repair when you need us.

Even if you never need to use this service, it is nice to know it is there to fill any gaps in the toughest situations. You and your team can not afford to be unpracticed or unprepared when it matters most.

Services include:

One-day workshop to gather workbook material, perform system health check and understand the people and the organization
Service desk procedure review
Emergency call response test
Quarterly process and contact review
Emergency response – When and only when called upon