Customer Service

The Path to Successful Customer Service

Field service management: how to seamlessly integrate resource planning and technical field service

Optimize Scheduling to Improve Service Quality

Product returns, complaint processing, and repairs in the workshop or on-site with the customer require effective service management. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. But it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand.

itelligence supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined process from accepting return requests to processing them. Dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile app.

From service notifications to operation planning and expense claims, itelligence experts and solutions cover all of your needs.

Customer Service: How We Can Support You

As a close, longstanding SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?

With itelligence as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.

Are You Familiar with these Service Challenges?

Assign technicians efficiently and optimize route planning

Coordinate the expertise of your technicians with timetables and your customers’ requirements.

Collect and view service information on site

Technicians can immediately enter all job-relevant data via a mobile app.

Process service notifications more quickly

Relevant data is available to internal service teams and technicians.

Implement predictive maintenance

Support your customers before any damage occurs.

Identify and eliminate bottlenecks

Uncover weak points in your service process and analyze how you can increase productivity.

How Our Customers Benefit from Us

AGT

AGT started its activities in Antalya in 1984 with the dream of processing and developing the wood specifically for individuals and institutions with developing technology, operates today as one of the world's leading companies in the furniture components industry.

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Kamps GmbH

Proactive application support, end-to-end system monitoring and a flexible support model by itelligence ensure that Kamps benefits from outstanding performance and security within daily business.

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Turkcell Global Bilgi

The largest GSM provider in Turkey delivers back-office support and customer care management services on behalf of hundreds of global companies, with 250 million customer contacts per year.

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Missguided

it.mx Customer Portal, an itelligence complementary SAP solution, was implemented to enhance the B2B customer experience in the fast-paced world of women fashion.

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SAP Concur at itelligence Benelux

We simplified our expense management processes with our in-house implementation of SAP Concur. The outcome? Our consultants and our Finance department are over the moon and save precious time.

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Vestas Increases Productivity with SAP Personas

Vestas is a company that design, manufacture, install and service wind turbines. Globally present, Vestas has around 24,500 employees and is headquartered in Denmark.

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Denios

As part of the digitalization strategy, the development of a digital services roadmap helps to create new service offerings for customers and to position DENIOS as a leader in the market.

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LOVOO

By implementing SAP S/4HANA Finance and opting for the itelligence Managed Cloud Services, Lovoo is prepared for SAP S/4HANA in the future and benefits from increased performance, real-time processed data, freed up capacity and a lot more.

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BSH

BSH operates within Bosch group with a total of 60 thousand employees globally and its largest factory is located in Tekirdağ, Turkey.

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ESL

Thanks to SAP S/4HANA Cloud, ESL can now enjoy significantly enhanced performance and also quick data access in real time. The complex project was completed successfully on time and within budget, so that the first go-live could be announced after just 3.5 months.

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More Useful Insights into Customer Service

How Mixed Reality Technology Helps You Improve Your Customer Service Management

Learn about the innovative itelligence service scenario, combining mixed reality with the SAP Cloud Platform – for optimized service and maintenance processes.

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Have you got questions about customer service? Would you like more detailed advice from our experts or to book one of our customer service workshops? Simply contact us and we will be glad to help you.


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