Supply Chain Management

How to Bring Agility in Your Service Management and Why at All?

Posted on by Author Dirk Fuhrmann |Application Management Services, Digital Transformation, Global Blog, Internet of Things, IT, IT Strategy Consulting, Managed Cloud, Management, Optimization & Enhancement Services, SAP S/4HANA, Supply Chain Management

All you need to know in order to face the challenge of adopting and maintaining an agile service management, practiced in development, in your normal operation.

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    Wim Cochet

    Author Wim Cochet

    Senior Solution Expert (Education) In 2005 Wim Cochet started as a SAP HCM consultant specialized in the banking sector. In 2007 Wim made the switch to the education market. With a lot of enthusiasm and drive he was a lead consultant involved in implementing and upgrading IT-systems of… View all 1 posts
    Marco Emmenegger

    Author Marco Emmenegger

    SAP Expert Consultant / Projektleiter MAS Business Consulting Die Füsse im ÖL, die Hände an den “Things“ und das Gehirn in der Cloud: Als SAP Expert Consultant bei itelligence in der Schweiz bewege ich mich einerseits in der klassischen ERP Welt als Modulberater in den Bereichen SD, CS, PM bis zu generellen… View all 1 posts
    Ruud Nieuweboer

    Author Ruud Nieuweboer

    SAP SCM Consultant Ruud Nieuweboer is a Supply Chain Consultant who, for the last decade, focused himself mainly on the Life Science Industry. A multitude of different project types, local and international,  has boosted his knowledge of the industry and SAP. He specialized himself in the area… View all 2 posts
    Camille van Dongen

    Author Camille van Dongen

    Sales Director Camille van Dongen gained his experience in IT in various positions within various companies since 1999. Camille is a salesman in heart and soul and has held the position of Sales Director at itelligence Benelux since 2014. He is mainly active in the Discrete… View all 7 posts
    Robin Brekelmans

    Author Robin Brekelmans

    Consultant Food & Agriculture Robin is a young ERP consultant with experience in various projects in the food & agri industry. Being mainly involved in data migration and governance, Robin knows the key challenges that these topics bring along. Good quality master data is essential for businesses, and… View all 1 posts
    Danny Groothuis

    Author Danny Groothuis

    Consultant Life Sciences industry Danny Groothuis is an all-round functional SAP consultant within the Life Sciences industry. With his roots in the plant maintenance area of expertise and propelled by an entrepreneurial background, his skillset allows Danny to be keen on the opportunities that new technologies can bring… View all 4 posts
    Bo Andersen

    Author Bo Andersen

    Senior Sales Manager For the last five years, I’ve headed up international sales of itelligence products. Living in Germany, I’m acting out of itelligence Nordic. I work primarily as business developer, doing enablement of local sales staff as well as support sales and presales activities in the… View all 1 posts
    Wolfgang Möller

    Author Wolfgang Möller

    Global Director Discrete Industries & Internet of Things For more than 25 years Wolfgang Möller has been working in the SAP business. As consultant, project leader, and management consultant, he has operated in a lot of international projects. At itelligence, since 2000, Wolfgang Möller is responsible for the automobile industry and, for… View all 9 posts
    Christian Schmidt

    Author Christian Schmidt

    Director Data ＆ Intelligence, Innovation Technologies I am the Director Innovation Technologies for itelligence. View all 2 posts
    Martijn van Giessel

    Author Martijn van Giessel

    Business Consultant Martijn is particularly experienced in global projects, in which he has worked with many cultures. It is clear that the projects he has worked on are usually defined as change projects, in which the ERP system mainly acts as a means. The challenge to… View all 6 posts
    Henrik Bruentrup

    Author Henrik Bruentrup

    Global Business Solutions Bielefeld-based Henrik Bruentrup has been active in multiple international projects as well as the maintenance of a global Demo landscape. His focus hereby lies on Frontend/Gateway related activities, consisting of the setup, implementation and maintenance of SAP’s new UX Fiori 2.0 and the integration… View all 1 posts
    Emery Streit

    Author Emery Streit

    Practice Manager, SAP Solution Manager Emery Streit is currently the Practice Lead for the itelligence North America SAP Solution Manager program. He specializes in Application Lifecycle Management and support processes/tools for SAP Centers of Excellence. He has over 15 years of experience with IT Service Management and ITIL processes,… View all 1 posts
    Pim Lucas Braun

    Author Pim Lucas Braun

    Consultant Education Pim Lucas Braun graduated at Zuyd University in Maastricht with a degree in International Communication; he did a major in Chinese Language and also studied at Beijing University of Technology in China. After graduating Pim Lucas started as Student Lifecycle Management (SLCM) consultant at… View all 3 posts
    itelligence

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    Our experts are keen to stay up to date with new developments and always share their insights, knowledge and opinions from all around the world. They cover a wide range of IT and business-related topics, including SAP and industry expertise as well as management… View all 35 posts
    Kris Steegmans

    Author Kris Steegmans

    SLcM consultant I am an SLcM consultant, specialised in the Student LifeCycle Management solution of SAP. Within this solution my expertise lies mainly in the field of Study Progress, Study Guidance, Registration of exam results, Graduation and Certification. View all 0 posts
    Sarah Reitema

    Author Sarah Reitema

    Finance consultant and industry expert Sarah Reitema, LLM MA, is a finance consultant, IT philosopher and industry expert in the food & agri sector. As lead consultant SAP Finance & Controlling, she has experience in both large-scale international harmonisation projects and smaller-scale projects at family businesses. In addition to… View all 1 posts
    Bret Applegate

    Author Bret Applegate

    Senior Manager, Managed Services Customer Engagements Bret Applegate is a senior SAP Technical Professional with 15 years of IT industry experience, serving in a variety of roles ranging from SAP Basis Consultant, SAP Basis Lead, SAP Technical Architect, Hosting Delivery Manager for the itelligence Managed Cloud division, and, finally, in… View all 4 posts
    Milko van Reisen

    Author Milko van Reisen

    Supply Chain Consultant Food & Agriculture Milko van Reisen has studied Mechanical Engineering in Delft. Since then he worked for different Food & Agro customers producing all different types of food like Coffee, Tea, Meat, Cheese, Milk, Beer, Baby Food and flowers. His main expertise is in Supply Chain Planning,… View all 1 posts
    Ulrich Meine

    Author Ulrich Meine

    Head of Global Managed Services Product Management Ulrich Meine has been working in the information technology industry for about 20 years. He held several positions at IT service companies as well as in other industries. His work always focussed on SAP technology and data center system operations. He joined itelligence in… View all 10 posts
    Marc van Rijswijk

    Author Marc van Rijswijk

    SAP Consultant - Food & Agriculture Marc van Rijswijk is a Supply Chain Consultant, active in the Food & Agriculture industry. After completing his master’s degree in Business Administration, he wanted to develop his IT knowledge. Consequently, he attended and completed a SAP traineeship. Since then, he worked on several… View all 1 posts
    Martin Tieves

    Author Martin Tieves

    Technology Consultant (Process/ Cloud Integration) With focus on process and cloud integration I am working for the itelligence AG since 2013. In this regard I have specialized on the platforms SAP NetWeaver Process Integration and SAP HANA Cloud Integration. Especially, the fast growing field of hybrid cloud solutions is… View all 1 posts
    Peter Jongsma

    Author Peter Jongsma

    Senior Consultant / Expert Education Peter heeft vele jaren ervaring binnen het hoger onderwijs en onderzoek. Hij werkte zeventien jaar aan een universiteit en maakt sinds 2016 deel uit van itelligence. Hij is een generalist met een voorliefde voor organisatie en verandermanagement, maar zijn belangrijkste expertise ligt bij procesbeheer… View all 2 posts
    Steven de Bruijn

    Author Steven de Bruijn

    Life Science Consultant / Computer System Validation Expert, itelligence Benelux Steven de Bruijn is a Life Sciences Consultant for itelligence in The Netherlands. He is able to bridge the gap between quality assurance and information technology, using his regulatory knowledge to support clients reaching their goals in a compliant manner. Steven specializes in validation… View all 1 posts
    Bart Warmerdam

    Author Bart Warmerdam

    Solution Expert Bart Warmerdam is an experienced SAP solution expert who graduated at the Vrije Universiteit Amsterdam with a degree in Communication Science. After completing a SAP traineeship in 2007 Bart started as SAP consultant in the logistics industry. In 2010 he went back to the… View all 1 posts
    Laurens Steffers

    Author Laurens Steffers

    Consultant Food & Agriculture "Personally I think I have the best job in the world! Working as a developer with the newest technologies SAP and Mendix have to offer and working as a Design Thinking consultant to help users to get the best possible solution they haven’t even… View all 9 posts
    Jörg Oberdieck

    Author Jörg Oberdieck

    Head of Global Digital Practice – Customer Engagement & Commerce, Global Field Consulting For more than 25 years Jörg has been working in the IT industry. Starting off as a developer for ERP solutions and distribution logistics, he has subsequently gained broad experience as a project manager and consultant in various SAP Hybris projects since 2007. Jörg… View all 6 posts
    Dries Guth

    Author Dries Guth

    Principal Innovation Manager/ IoT Innovation Lab Lead Dries Guth leads the itelligence Innovation Lab to transfer innovative use cases into productive business scenarios. As Principal Innovation Manager he drives the Innovation Portfolio of itelligence in the area of Internet of Things, Artificial Intelligence, Cloud Platform and Digital Business. View all 5 posts
    Raffaela Molderings

    Author Raffaela Molderings

    Consultant, SAP Business ByDesign Expert At itelligence, Raffaela is an expert for SAP ERP Cloud products. She has been working for almost 2.5 years with Wholesale and Professional Services companies to gain more value from SAP products. Besides that she used to work for over 2 years for a… View all 1 posts
    Tom Saeys

    Author Tom Saeys

    Solution Director Innovations Technologies Tom Saeys is Solution Director at the Innovations Technologies team at itelligence. He is responsible for the Blockchain development and strategy at itelligence. As a member of the Education Competence Center at itelligence BNL, he leverages the it.education solution as a global standardized template.… View all 2 posts
    Paul Mathijssen

    Author Paul Mathijssen

    Senior Consultant Paul Mathijssen graduated at Avans University of applies sciences with a degree in Business Administration. After graduation Paul worked in Sales for 3 years before joining itelligence as a Student Lifecycle Managements (SLcM) consultant where his main expertise is the domain of Admission and… View all 1 posts
    Thomas Nørmark

    Author Thomas Nørmark

    Global Head of AI & Robotics I am a LoB director at itelligence Nordic, located in Denmark. I work in both management, product development, consulting and innovation. Since 2004, I have been working in several huge implementation projects as team lead, architect and implementation consultant. Recently I have started focusing… View all 7 posts
    Andy Steer

    Author Andy Steer

    Chief Technology Officer I have responsibility for defining and driving the evolution of the business in step with our customers and partners. I spend most of my time listening and learning from 3 sets of people; our customers, our partners and our employees to ensure that we… View all 10 posts
    Yvonne van Straten

    Author Yvonne van Straten

    Consultant Wholesale & Professional Services Yvonne van Straten is a motivated business professional in the wholesale and professional services industry. Implementing processes and not systems, Yvonne acts as a trusted business advisor to supports organizations in implementing and optimizing their SAP cloud solutions. Yvonne has over ten years of… View all 2 posts
    Frank Jacobs

    Author Frank Jacobs

    SAP S/4HANA Solution Architect; Global Field Consulting – Global Accounts Frank has been working for itelligence since October 2014. Initially in Benelux as a Business Development Consultant for SAP Solutions in the area of Mobile, Cloud and Analytics. With the introduction of SAP S/4HANA in 2015, he started to concentrate on SAP S/4HANA solely… View all 2 posts
    Mark Albrecht

    Author Mark Albrecht

    Vice President Global Head of Innovation, itelligence AG As Vice President Global Head of Innovation at itelligence AG, Mark Albrecht is responsible for the adoption and deployment of the latest SAP Technologies and SAP Leonardo based Innovations into the worldwide organization of itelligence and NTT Data. In addition, he is responsible for… View all 7 posts
    Jacob Wesenberg

    Author Jacob Wesenberg

    Director, Innovation & Technology LoB Technical SAP expert within with in ermerging technologies like mobile, UX, Iot, Bots, AI etc. I’m working in the space between business needs and technological possibilities in order to identify the right technical building blocks to suit business requirements. My background is SAP technology… View all 1 posts
    Oliver Schöps

    Author Oliver Schöps

    Head of Sales – Products & Cloud Solutions Since 2009, Oliver Schöps has been working in the field of IT product sales. After working in a software systems house in the B2B/EDI context, he moved to itelligence and took over the specialist sales unit for integration products (it.x-products & SAP NetWeaver PO)… View all 1 posts
    Christian Lindner

    Author Christian Lindner

    Expert UX Design, itelligence AG Christian Lindner is an expert in UX design at the center of excellence for user experience at itelligence AG. He also works there as a project manager in the product development department. His main areas of experience include SAP Mobility and SAP Fiori. He… View all 1 posts
    Robin Hartmann

    Author Robin Hartmann

    Business Development Manager Innovation & Portfolio, itelligence AG Together with our whole team I am, in my position as Business Development Manager for Innovation & Portfolio, responsible for optimization and enhancement of the itelligence portfolio. In doing so, we push ahead a lot of fascinating innovations. Thanks to my additional involvement in… View all 2 posts
    Koen Hendriks

    Author Koen Hendriks

    SAP MII and Mendix Consultant Prior to starting his role as SAP MII and Mendix consultant, Koen studied International Management and Business and completed a Data Science & Society master's track at Tilburg University. During his studies he developed an understanding of the following subjects: Statistics and Methodology, Business… View all 1 posts
    Marc van den Berk

    Author Marc van den Berk

    Sr Project Manager (Transformation, Change and Project Management) I am an experienced Professional, always on the cutting edge of Customer, IT and Innovation. I am part of itelligence’s exclusive international DELTA network. “DELTA’S” are nominated and seen as gatekeepers of itelligence’s cultural values. I inspire and guide customers in projects, change management… View all 10 posts
    Norbert Rotter

    Author Norbert Rotter

    Chief Executive Officer A qualified bank clerk, Norbert Rotter studied business administration at the University of Paderborn and the University of Limerick, Ireland. In 1995, he began his extensive career at the Bielefeld office of the global audit company KPMG Deutsche Treuhandgesellschaft AG, where he was responsible… View all 1 posts
    Ansgar Weege

    Author Ansgar Weege

    Consultant My name is Ansgar Weege. I'm working as a consultant for MM and WPB at itelligence AG. View all 1 posts
    Frans Nieuweboer

    Author Frans Nieuweboer

    Director Life Sciences & Chemicals Frans Nieuweboer graduated Cum Laude at the Hogeschool van Amsterdam in Technical Business in 1996. In the years that followed, he became an expert in consultancy and specialized in Logistics and IT at Coopers & Lybrand. In the year 2000 he started Goldfish ICT… View all 2 posts
    Pascal te Vruchte

    Author Pascal te Vruchte

    SAP Consultant Food & Agriculture Pascal works as SAP consultant for implementation- and optimization- projects. As an SAP expert he gained his experience with implementations in the food-industry. He has an adequate knowledge of the “best practice” within the industry. His substantive knowledge of the industry combined with SAP… View all 1 posts
    Simen Huuse

    Author Simen Huuse

    Principal Expert, Innovation & Technology Simen is Norwegian native, currently stationed in Palo Alto, California. At itelligence he is a Principal Expert for Innovation and Technology and part of the Global Business Solution Team. He loves innovating with SAP tools, and has done so for over 10 years. He… View all 5 posts
    Tom Renssen

    Author Tom Renssen

    SAP Consultant Food & Agriculture Tom works as SAP consultant for implementation- and optimization- projects. As an SAP- and business expert he gained his experience with implementations in the food-and other industries. He has an adequate knowledge of the “best practice” within the food industry. His substantive knowledge of… View all 1 posts
    Rob van Neck

    Author Rob van Neck

    Strategic Business Consultant itelligence Benelux I’m business consultant at itelligence Benelux with considerable international project experience. I pride myself for being positive and projecting leadership through my driven desire to perform. I aim at maintaining a pleasant working environment by stimulating my colleagues through engaged encouragement. I divide my… View all 4 posts
    Inga Vogel

    Author Inga Vogel

    Head of International Marketing Head of International Marketing, responsible for the content/campaign factory as well as liaison between our global marketing community, external and internal partners. View all 1 posts
    Mark Arts

    Author Mark Arts

    Director Education & Research In 1999, Mark Arts graduated from Maastricht University with a degree in International Business Studies. He stayed on as a teacher at the Marketing department and later on took up the position of project manager. In that capacity, he was responsible for the implementation… View all 2 posts
    Ingo Jochim

    Author Ingo Jochim

    Manager - Cloud Implementation Ingo Jochim has worked for itelligence as Senior Architect in Dresden since 2010, focusing on implementation and automation of large cloud environments. Ingo has more than 15 years experience in data center operations and likes Enduro off-road races. View all 1 posts
    Bill Strasser

    Author Bill Strasser

    Senior Vice President, Managed Services, itelligence North America Bill Strasser is Senior Vice President of Managed Services for itelligence. He has more than 20 years in a variety of industries, including Automotive, Manufacturing and Medical Devices, with a focus on building IT organizations that partner with the business to gain significant value… View all 2 posts
    Hans Kourimsky

    Author Hans Kourimsky

    Head of Global Supply Chain Digital Practice Hans Kourimsky is the head of the global digital Supply chain practice at itelligence. Since 2000, he has been active in supply chain implementations of SAP software. As a specialist with long-term and far-reaching expertise, Hans Kourimsky is in charge of strategic development and… View all 1 posts

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