Field service management - how to seamlessly integrate resource planning and technical service
Product returns, complaint processing, repairs in the workshop and onsite maintenance require effective service management across multiple channels. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. However, it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand. So how do you deliver service on demand?
itelligence supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined workflow from accepting return requests to processing them. With SAP Service Cloud, your dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile service app.
All of this is part of an entire suite of solutions called SAP C/4HANA that lets you create a customer experience fit for the digital age.
And with tools from the itelligence own Coresystems, your dispatchers can even plan your technicians in real-time.
As a close, longstanding SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail of SAP C/4HANA. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?
With itelligence as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.
If you want to learn more about SAP C/4HANA solutions and how they can benefit your company, download the itelligence buyer’s guide.Download
The retail giant expects further growth within e-commerce in the future, as more online search- and buying options find their way into the shops via smartphones and tablets. That is why it was widely agreed that the employees in the call centre needed the very best interface to the SAP…
Learn how SAP Service Cloud, automation, and self-service options can boost customer satisfaction – in this itelligence solution brief.Download
Have you got questions about customer service? Would you like more detailed advice from our experts or book a customer service workshop? Simply contact us and we will be happy to help.
If you have any questions, please feel free to contact us.