The internet gives customers more options than ever before. To achieve customer loyalty, you must understand what customers want and connect with them emotionally.
Customer Loyalty: Sell Emotion to Win Customer Hearts
Todos los mensajes de Jörg Oberdieck
Planned Spontaneity: Increase Profit with Real-Time Marketing
Businesses sell much more than just products: With real-time marketing in the digital age, they create awareness and offer customers an entirely personal experience.
Tempted to Buy, Motivated to Stay – with Automated Customer Service
Service employees need to know their customers, both online and offline. With the right data strategy, you can approach customer problems proactively and increase revenue with suitable cross-selling.
Customer-Centric IT Is Key to an Unforgettable Customer Experience
Customer demands are changing: they want solutions, not products. Your business needs an IT strategy aligned with customer experience to keep up with the digital age.
Omnichannel Commerce: Shine on All Channels
In store, online, and on social media – do you impress your customers on all channels? With market demands changing, omnichannel commerce is more important than ever.
The Era of SAP Customer Experience and SAP C/4HANA Begins
SAP Hybris is rebranding to present a clear brand identity and provide a more personal customer experience with the new SAP C/4HANA suite.
Jörg Oberdieck
Título profesional
Head of Global Digital Practice – Customer Engagement & Commerce, Global Field Consulting
Biografía
For more than 25 years Jörg has been working in the IT industry. Starting off as a developer for ERP solutions and distribution logistics, he has subsequently gained broad experience as a project manager and consultant in various SAP Hybris projects since 2007. Jörg joined itelligence in November 2014 and successfully supported our country organizations with project support, enablement sessions and further go-to-market activities. In April 2018 he assumed the position of the Head of Global Digital Practice for Customer Engagement & Commerce in the Global Field Consulting unit.
Nuestros temas
- Analytics 34
- Application Management Services 6
- Cloud 69
- Company News 14
- Customer Services 3
- Digital Transformation 62
- Financial Management 9
- Human Capital Management 15
- Internet of Things 53
- IT 59
- Managed Cloud 11
- Management 75
- Manufacturing 13
- Omnichannel Commerce 14
- Optimization & Enhancement Services 1
- Platform 38
- Procurement 8
- Public Cloud Services 11
- Sales & Marketing 21
- SAP C/4HANA 5
- SAP Consulting 9
- SAP HANA Cloud Services 8
- SAP S/4HANA 33
- Security & Compliance 12
- Supply Chain Management 13
- User Experience 28