C4C Sales Solution Package

SAP C/4HANA Cloud

Key highlights of the solution

Pre-packaged solution for Sales Cloud is a comprehensive, innovative sales application which allows to engage with your customers in an Omni channel approach and provides back-office information pushed to you in real time. It helps to engage in real time with your customers, manage your activities, and track your performance, even when you’re offline .

The strong Sales Analytics embedded with Sales cloud comes with real-time dashboard reporting capability, which enables Sales Management to forecast the sales and take faster decision based on ongoing sales activities.

Business Challenges

  • Conversion of untapped potential
  • Focused Customer Engagement
  • Information loss due to systems in silos
  • Incremental revenue from existing customer
  • Real-time communication within organization
  • Visibility of Complete Customer details anywhere, everywhere
  • Increase Efficiency and Remain Competent
  • To increase Customer Satisfaction
  • Unpredictable business growth

Scope & Deliverables

  • Collaboration (Feeds, Group, Shelf)
  • Account and Contacts Management
  • Activity Management
  • Lead Management
  • Opportunity Management
  • Quote Management
  • Quote Management
  • Products
  • Mobility
  • Analytics (Out of Box Reporting)
  • Security (Role Based Authorizations)
  • Number of Country - 1
  • Order capture
  • Visits & Surveys
  • Route Planning & Execution
  • Territory
  • Offline Capability

Benefits

  • Average 20% Increase in New Leads per Sales Representative results in improvement in 5% to 8% business conversion
  • Up to 25% improvement in customer satisfaction results
  • Reduction of Customer Churn Rate by 10-15%
  • Reduce information loss by 15% to 20 %
  • Up to 10% improvement in contract renewal on average 20% improvement in interdepartmental communication due to feed functionality
  • 360 % view of customer information results in improvement in customer focus by 20%
  • Improve Sales Representative efficiency by 20 % which results in improvement in productivity by 15% to 20 %
  • Up to 20 % improvement in territory covering by field force
  • Increase overall Revenue by 8% to 12 %

Package Information

Total Implementation Time: 4 weeks & 1 week Post Go-Live Support Additional Pricing: * Package pricing in exclusive of all Add-ons and logistics cost, if any (Add-Ons: Onsite Support, Integration cost & timelines, Historical Data Migration, Non-Standard Development Etc.)

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