Customer Service

The Path to Successful Customer Service

Field service management: how to seamlessly integrate resource planning and technical field service.

Optimize Scheduling to Improve Service Quality

Product returns, complaint processing, and repairs in the workshop or on-site with the customer require effective service management. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. But it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand.

itelligence supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined process from accepting return requests to processing them. Dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile app.

From service notifications to operation planning and expense claims, itelligence experts and solutions cover all of your needs.

Customer Service: How We Can Support You

As a close, longstanding SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?

With itelligence as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.

Are You Familiar with these Service Challenges?

Assign technicians efficiently and optimize route planning

Coordinate the expertise of your technicians with timetables and your customers’ requirements.

Collect and view service information on site

Technicians can immediately enter all job-relevant data via a mobile app.

Process service notifications more quickly

Relevant data is available to internal service teams and technicians.

Implement predictive maintenance

Support your customers before any damage occurs.

Identify and eliminate bottlenecks

Uncover weak points in your service process and analyze how you can increase productivity.

How Our Customers Benefit from Us

DEVK Versicherungen

DEVK has around 4 million customers in Germany with over 14 million risks in all insurance areas. DEVK is the third biggest household insurer, the fifth biggest car insurer and the sixth biggest liability insurer in Germany, according to number of contracts. Its headquarters are in Cologne.

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Engelhart Commodities Trading Partners

Introducing 'living roadmaps', itelligence combines SAP support with Service Delivery, Project Management and Business Transformation. ECTP was central to the engagement methodology with seamless communication, synchronised activities and a platform that would ensure the business runs effectively.

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Werner & Mertz GmbH – itelligence Application Management Service as Performance Guarantee

The manufacturer benefits from the scalable itelligence Application Management Service (AMS) and thus makes the IT processes efficient. Werner & Mertz can now fully concentrate on day-to-day business and rely on itelligence's 24/7 on-call service.

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UCB Innere Medizin

With the Business ByDesign cloud solution, UCB Innere Medizin benefits from a scalable, low-maintenance solution that operates to the most stringent security standards.

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Mercer International

Automation, agility, speed and efficiency: This sums up the new approach to Application Management. Scarce company resources in terms of staff and SAP knowledge are handled with ease by the itelligence AMS team.

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Bühler Motor Group – itelligence Application Management Service and Managed Cloud

Requirements in the digital age are changing in such a way that applications are enhanced across the entire lifecycle as well as being operated by IT providers. In this case, Bühler Motor relies on the Application Management and Managed Cloud Service by itelligence.

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Bühler Motor Gruppe – itelligence Application Management Service und Managed Cloud

Der Anspruch im digitalen Zeitalter verändert sich. In diesem Sinne setzt Bühler Motor auf den itelligence AMS. Der Motorenhersteller profitiert somit von Upgrades, Releasewechsel und Weiterentwicklungen der SAP Applikationen.

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PINTSCH BUBENZER GmbH – itelligence Application Management Service

Secure system operation in the itelligence data center and fast response times to SAP requests are just some of the many benefits. In addition to the usual core business, the further development of SAP applications outside of day-to-day business is also sought.

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Neue Westfälische GmbH & Co. KG – Comfortable, Digital Payment Methods with it.eCash

In order to bring payment processes up to date, Neue Westfälische decided to introduce it.eCash while using the agile itelligence Application Management Service to ensure IT performance at all times.

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PINTSCH BUBENZER GmbH – Application Management Service von itelligence

Ein sicherer Systembetrieb im itelligence Rechenzentrum und schnelle Reaktionszeiten auf SAP Anfragen sind nur einige vieler Vorteile. Neben dem üblichen Kerngeschäft wird auch die Weiterentwicklung der SAP Applikationen außerhalb des Tagesgeschäfts angestrebt.

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More Useful Insights into Customer Service

How Mixed Reality Technology Helps You Improve Your Customer Service Management

Learn about the innovative itelligence service scenario, combining mixed reality with the SAP Cloud Platform – for optimized service and maintenance processes.

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Are you searching for answers or would like to receive more information on Customer Service? Do you want more detailed advice from our expert or to book one of our Customer Service workshops?

Just contact us – we will be glad to help you.


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