Customer Service

The Path to Successful Customer Service

Field service management: how to seamlessly integrate resource planning and technical field service.

Optimize Scheduling to Improve Service Quality

Product returns, complaint processing, and repairs in the workshop or on-site with the customer require effective service management. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. But it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand.

itelligence supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined process from accepting return requests to processing them. Dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile app.

From service notifications to operation planning and expense claims, itelligence experts and solutions cover all of your needs.

Customer Service: How We Can Support You

As a close, longstanding SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?

With itelligence as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.

Are You Familiar with these Service Challenges?

Assign technicians efficiently and optimize route planning

Coordinate the expertise of your technicians with timetables and your customers’ requirements.

Collect and view service information on site

Technicians can immediately enter all job-relevant data via a mobile app.

Process service notifications more quickly

Relevant data is available to internal service teams and technicians.

Implement predictive maintenance

Support your customers before any damage occurs.

Identify and eliminate bottlenecks

Uncover weak points in your service process and analyze how you can increase productivity.

How Our Customers Benefit from Us

Nilfisk-Advance, Brøndby, Denmark

The Application Management Services (AMS) agreement with itelligence gives Nilfisk-Advance access to global resources for development work in the Group’s SAP environment.

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JP/Politiken, Copenhagen, Denmark

The project followed a clear SAP turntable and the consultants from itelligence had the experience and the competencies to run the process successfully. At the same time, JP/Politikens Hus noted that no add-ons had been made to the system.

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A Wholesale Food Distributor Moves toward Real-Time Data with IT Managed Services

Working together closely, intelligence IT Managed Services and Cheney Brothers, Inc. (CBI) successfully migrated an existing database to SAP HANA within CBI’s tight downtime window.

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Gigaset Communications

itelligence has been providing all SAP Managed Services for Gigaset in Germany. They maintain a long-standing business relationship based on high service quality.

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Gigaset Communications – Alle Serviceleistungen aus einer Hand

In Zusammenarbeit mit dem Managed Hosting sichert das AMS durch ein technisches und funktionales System-Monitoring die Einhaltung sämtlicher Compliance Anforderungen.

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Mall GmbH – Übersichtlichkeit des Beziehungswissens mit it.configure

"Die Performance hat sich bei uns durch it.configure um ca. 50% verbessert." Dirk Steuer, Projektleiter Pumpen- und Anlagentechnik, Mall GmbH

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Veeco Instruments

itelligence Support Advantage provides a full complement of SAP support and hosting services for Veeco. Veeco can focus on their core business, while itelligence concentrates on all SAP-related aspects.

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KRAH GROUP

With the help of itelligence’s support and service organization, KRAH can fully concentrate on its core business, while taking advantage of itelligence’s special know-how in SAP products and releases and enjoying maximum data security.

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CEMEX Polska

itelligence provides comprehensive management services for the entire CEMEX Polska network infrastructure which include both SAP implementation, server hosting and managing part of the WAN network.

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GfK SE

GfK has implemented a single, SAP-based enterprise resource planning (ERP) system for all of its locations. itelligence and GfK are now working together on additional projects.

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More Useful Insights into Customer Service

How Mixed Reality Technology Helps You Improve Your Customer Service Management

Learn about the innovative itelligence service scenario, combining mixed reality with the SAP Cloud Platform – for optimized service and maintenance processes.

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Are you searching for answers or would like to receive more information on Customer Service? Do you want more detailed advice from our expert or to book one of our Customer Service workshops?

Just contact us – we will be glad to help you.


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