Field service management: how to seamlessly integrate resource planning and technical field service.
Product returns, complaint processing, and repairs in the workshop or on-site with the customer require effective service management. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. But it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand.
itelligence supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined process from accepting return requests to processing them. Dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile app.
As a close, longstanding SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?
With itelligence as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.
A smooth move onto SAP S/4HANA via a system conversion with the help of itelligence experts. Topped off with securely hosted systems at the itelligence data centers and Application Management Services for high-performing business processes in all 12 countries.
Um die Prozesse im Bereich IT effizient zu gestalten, setzt Krempel auf die itelligence Application Management Services (AMS). Flexibel, skalierbar und agil sollten die Serviceprozesse sein. Diese Anforderungen werden durch den Bielefelder IT-Dienstleister vollständig erfüllt.
Die Bank für Sozialwirtschaft nutzt bereits die vielseitigen Funktionalitäten des SAP Solution Managers (kurz: SolMan). In partnerschaftlicher Zusammenarbeit mit itelligence wurde das Upgrade auf das neue Release 7.2 schnell und reibungslos umgesetzt.
Learn about the innovative itelligence service scenario, combining mixed reality with the SAP Cloud Platform – for optimized service and maintenance processes.Download Now
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