Application Management: SAP Services According to Your Needs

Whether you have the classic SAP Business Suite or already use SAP S/4HANA, rigorous maintenance, fast support responses, and fast roll out for innovations are and will remain vital.

With our application management services for the SAP Business Suite and SAP S/4HANA, we take care of everything: SLA and ITIL based support eliminates user-based errors, assists your users, implements updates, and manages your SAP applications and processes.

The starting point is a structured knowledge transfer. After that, local and global AMS experts are there to answer your inquiries – 24/7 on request.

Manage your entire business with the SAP Business ByDesign cloud suite. Even though the solution is centralized, simple maintenance and regular updates are not enough. Application and user support from SAP Business ByDesign specialists is required.

We support your team in all aspects of cloud solutions management, around the clock, with the SAP Business ByDesign AMS. We advise your users on the specifics of the system – such as master data settings. Personalize your solutions with customization and development services. itelligence is one of only a few SAP partners that deal with incidents directly in SAP Business ByDesign.

As an omnichannel platform, SAP Hybris Commerce enables companies to fulfill growing expectations from B2B and B2C customers.

For this purpose, all service channels need to be interconnected, function smoothly, and be easily accessible. Should errors occur, these need to be remedied quickly, no matter the time of day – or you risk losing customers. And the platform needs to be agile in case market conditions change.

The itelligence Partner Center of Expertise supports your IT team with all of these tasks. At your request, and on the basis of a service-level agreement, we manage every step – from licensing, to implementation and hosting, to system optimization. Moreover, you gain access to the latest SAP Hybris services, including incident management, and 24/7 on-call service.

Manage leads, develop dynamic customer profiles, segmentation and campaigns, and tailor offers precisely to each buyer, with SAP Hybris Marketing. This increases customer loyalty.

But all this only works when the solution is seamlessly integrated within your existing SAP environment. Furthermore, it is crucial that problems with software can be solved around the clock. In addition, the marketing solution must be agile enough to expand if market conditions change.

The itelligence Center of Expertise supports your IT team with all of these tasks. At your request, and on the basis of a service-level agreement, we manage every step – from licensing, to implementation and hosting, to system optimization. Moreover, you gain access to the latest SAP Hybris services, including incident management according to ITIL, and a 24/7 on-call service.

The solutions portfolio from SAP Hybris Cloud for Customer combines CRM functions for marketing, customer service, and social networking with interested parties.

A crucial advantage: Instead of merely managing your customer contacts as in the classic CRM age, you build and maintain personal relationships – and tailor marketing and sales activities to them individually.

Requirements are changing rapidly, especially in this area: New technologies and social networks emerge, and international customer expectations differ. If you want to maintain a long-term competitive advantage, you need vital market expertise and SAP solutions need to be adapted quickly.

The experts from itelligence support you from A to Z. We not only help you with implementation and maintenance, but also advise you on optimal configuration, show you extension opportunities, and remain on hand with the latest expertise. We offer support from incident management according to ITIL and also provide 24/7 call services.

Security is a top priority for many SAP users. Achieve security with the GRC solution SAP Access Control – for everything from user and access management to the internal control system. With automated systems, you can ensure compliance and minimize risks at minimal cost.

But even the best GRC solution is only as good as the people who configure and use it – the itelligence experts can handle this for you. Our experienced and trained GRC specialists relieve your IT and risk managers. We offer advice on role assignment, risk analysis, audit documentation, and of course, 24/7 support.

The solutions in the SAP SuccessFactors portfolio enable businesses to perfectly adapt their human resource management to Generation Y and digitization. From recruiting to succession planning, talent management is integrated on the basis of precise analyses. It is a central but complex solution landscape that requires special expertise for efficient use.

Using SAP SuccessFactors AMS, we help you manage your HR solutions in the cloud. We advise your team and solve problems quickly and effectively, such as incorrect data sources or false configurations. You are able to tailor your solution to your needs after implementation with custom services. And, we are always at your side with integrated incident management – giving you time to focus on taking care of your talent.

No matter which sector or region you are active in, we take care of all your solutions from A to Z. From analyzing and optimizing your processes, to implementing tailored systems to suit your needs, to service and maintenance of your system landscape.

When it comes to fully exploiting the potential of your SAP solutions, we are the first choice for many businesses. We support our customers with a unique wealth of experience gained from a multitude of successful projects.

Our years of experience in SAP Global Partner application management services and cloud services mean we understand the diverse SAP solutions. We manage customers of all sizes and in all industries, from German mid-size companies to international corporations.