SAP Application Management Services Advantages

Comprehensive Application Management Services tailored to suit your needs

Comprehensive Application Management Services tailored to suit your needs

itelligence India partners with you to ensure your SAP services are efficient, up-to-date, and running seamlessly to maintain your competitive edge.

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Finding the perfect solution for you: SAP Application Services

With the frontiers of digital development expanding constantly, requirements and needs evolve simultaneously. This can prove to be a challenge for digital transformation. What can you do to overcome this?

Outsourcing Application Management Services [AMS] to experts takes care of your SAP solutions effectively without compromising on performance or security. As an SAP Platinum partner, itelligence India will tailor AMS for your specific needs whether you are a large corporate company looking to expand or a start-up looking for a foothold.

Trusted partner for your SAP Application Services

With flexible conditions, itelligence offers hyper-care and transition services not just for the short-term, but even after going live. Starting with early phase system implementation and guidance until the complete transition into your regular operations, itelligence remains at your service for further optimization.

What do our services include?

itelligence offers a wide range of services that take care of different areas using a structured framework.

Application Support

Itelligence India offers complete support with a service desk and a three-stage support system for end users, key users, and process owners. This allows our team to find solutions for specific challenges.

Stabilization & Hypercare

As we begin the protocol for gradual transitioning, all applications are closely monitored to assess how they will be used by employees. A support team is always available on call and will even train your personnel if required. We take on the responsibility of making sure your SAP architecture runs smoothly from the ground up.

Release & Innovation Management

We ensure that all software is up-to-date and train personnel to navigate new updates. As your conduit, we advise you on new functions, handle queries arising from quarterly updates, and offer support when testing or documentation is required.

Transition Services

Transitioning to itelligence from another service provider is made smoother and simpler with our it.transition framework. With a range of tried and tested tools and services, we leverage in-depth understanding to create the optimal knowledge transfer between all parties. This is covered in a structured framework for transition services.

Service Delivery Management

We are constantly on the lookout to identify opportunities for optimization, analyze the quality of our services and keep you updated. We aim at always meeting or exceeding your expectations on the basis of ITIL processes – in addition, to prompt communication and effective project management.

India-based data centre provider partners with itelligence for its expansion strategy

T GDC India is a data center provider in India and commands over 33% Revenue Market Share in India data center market. They offer a suite of colocation services that provide cost-effective, scalable and secured data center solutions with Carrier neutral and carrier-dense interconnections.

 

With a pan India presence serving close to 1200 customers and nearly 15 data center facilities they needed greater accountability and streamlined reporting. STT GDC India partnered with iteligence to implement the SAP Application Management Services for their growth strategy. itelligence leveraged in-depth SAP and industry specific knowledge while making sure quality service was provided round the clock.

Benefits:

  • Provide L2 & L3 support for all SAP Applications.
  • Support framework based on ITIL definition of Level 1, Level 2 and Level 3.
  • Management of SLA and ownership of issues in product vendor environment.
  • Availability of SAP Applications as per SLAs.
  • Restoration of the Applications and Database in case of contingency situations.
  • Manage the Database Administration according to agreed standards.
  • Security Management and Transportation management
  • Service level management and Quality control.
  • Stakeholder and escalation management.
  • Risk assessment, Mitigation, Scope & Schedule Control and Cost Tracking etc.

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Speak to us today

Do you want more detailed advice from our expert or wish to book one of our SAP AMS workshops?
Looking for other services? Itelligence also provides service options such as additional license, HANA migration license, SF opportunity, BPC implementation and Business Analytics.


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