Gigaset Communications

We have relied on itelligence AG’s services for more than seven years. Continuous cooperation with the same experts is extremely important for us. Our regular contacts know our requirements and our systems, allowing them to respond flexibly to both at all times.

Stefan Beckmann, Head of Information Technology, Gigaset Communications GmbH

Gigaset Communications GmbH is a premium manufacturer of DECT telephones, tablets and smartphones. The European market leader develops and distributes innovative business communication solutions for SMEs. Product tests regularly confirm the high quality of Gigaset‘s products.

Challenges and Benefits

Challenges

  • Search for a reliable service partner
  • Services to be provided from Germany
  • Need for assistance to establish an internal Customer Competence Center

Benefits

  • Many years of high service quality thanks to consistent contact persons at itelligence
  • Transfer of expertise for the internal Customer Competence Center at Gigaset
  • Continuous system monitoring ensures compliance

Solutions

  • Managed Hosting at itelligence‘s Bautzen data center
  • Application Management Services performed by SAP experts in Bielefeld

Gigaset Communications GmbH, Düsseldorf, Germany

Long-standing business relationships thanks to high service quality “Made in Germany”

About the Project

Gigaset Communications GmbH was formed as a spinoff from the Siemens Group. After its formation, the company required a service provider for application management and SAP system hosting that could provide dynamic support for its continued development. itelligence AG from Bielefeld took on this responsibility in 2008 and has been providing all SAP Managed Services for Gigaset in Germany ever since.

Services Made in Germany

  • Managed Hosting
  • Application Management Service
  • Customer Competence Center

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