SAP Hybris C4C

Traditional sales force and service automation projects, many of which already had limited success due to lack of user adoption, are ill-equipped to support a new sales and service paradigm.

Largely because the dynamics between buyers and sellers and the customer satisfaction levels have changed, the digital revolution has shifted the balance of power, equipping buyers and customers with much of the information they need to make purchase decisions and to rate their customer service levels. So how can companies deal with this challenge?

Why you need to go Beyond CRM:

It’s simple. Our world has changed. And all of our customers’ needs and expectations have changed with it. First off, customers now expect your business to operate in the global digital marketplace. Second, they expect you to place them – and what they are trying to accomplish – firmly at the centre of that experience. But every customer defines the ideal experience differently, and it changes every time customers engage with you. And though this creates significant complexity for the enterprise, customers will not lower their expectations to accommodate you.

And why should they? Customers don’t want complexity in their experiences. Just like business, people don’t want it in their tools, or IT people in their systems.

It’s time to go Beyond CRM.

CONNECT WITH YOUR CUSTOMERS – ACROSS EVERY CHANNEL ON MOBILE DEVICES AND TABLETS
GET REAL-TIME VISIBILITY – INTO YOUR CUSTOMERS AND YOUR BUSINESS
SELL MORE – THROUGH DIGITAL CHANNELS

SAP Hybris Cloud for Sales

  • Master Data Management
  • Account and Contact Management
  • Product Master
  • Transactional Data Management
  • Lead & Opportunity Management
  • Quotation & Order Management
  • Groupware & Back Office Integration
  • Organizational Setup and Management
  • Territory Management
  • Activity Management
  • Collaboration and Feeds
  • Visit Planning and Execution
  • Sales Planning and Forecasting
  • Analytics
  • Sales Analytics
  • Predictive Analytics
  • Mobility

SAP Hybris Cloud for Service and Social Engagement

  • Registered Products
  • Warranty Management & Service Level Agreements (SLA)
  • Ticket
  • Escalation / De-escalation
  • Follow-up / Copy
  • Document Flow
  • Ticket Types
  • Activity Plans
  • Dynamic and Role-Based workspace
  • Workflow: Rule-based field updates
  • Communication Channels
  • E-mail, Phone, Chat
  • Facebook
  • Support Portal
  • Partner Support Portal
  • Knowledge Management integration
  • Field Service Management
  • Service Analytics

Benefits

  •  Visibility across the organization to complete view of customer
  •  Rapid adoption via superior user experience
  •  Access on smartphone and tablets – anytime, anywhere
  •  Collaborate with extended service team on customer issues
  •  Track customer service performance through real-time analytics
  •  Respond quickly to customer issues Extensibility


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