SAP Hybris C4C Cloud For Customer


SO THEY’RE OFFERING LESS FUNCTIONALITY FOR MORE MONEY.AND THEY SAY THEY’RE IN SALES?

Don’t just run CRM. Go beyond CRM to win customers

  • CONNECT WITH YOUR CUSTOMERS – ACROSS EVERY CHANNEL ON MOBILE DEVICES AND TABLETS
  • GET REAL-TIME VISIBILITY – INTO YOUR CUSTOMERS AND YOUR BUSINESS
  • SELL MORE – THROUGH DIGITAL CHANNELS

SAP Hybris Cloud for Sales

  • Master Data Management
    • Account and Contact Management
    • Product Master
  • Transactional Data Management
    • Lead & Opportunity Management
    • Quotation & Order Management
  • Groupware & Back Office Integration
  • Organizational Setup and Management
  • Territory Management
  • Activity Management
  • Collaboration and Feeds
  • Visit Planning and Execution
  • Sales Planning and Forecasting
  • Analytics
    • Sales Analytics
    • Predictive Analytics
  • Mobility

SAP Hybris Cloud for Service and Social Engagement

  • Registered Products
  • Warranty Management & Service Level Agreements (SLA)
  • Ticket
  • Escalation / De-escalation
  • Follow-up / Copy
  • Document Flow
  • Ticket Types
  • Activity Plans
  • Dynamic and Role-Based workspace
  • Workflow: Rule-based field updates
  • Communication Channels
  • E-mail, Phone, Chat
  • Facebook
  • Support Portal
  • Partner Support Portal
  • Knowledge Management integration
  • Field Service Management
  • Service Analytics

Benefits

  • Visibility across the organization to complete view of customer
  • Rapid adoption via superior user experience
  • Access on smartphone and tablets – anytime, anywhere
  • Collaborate with extended service team on customer issues
  • Track customer service performance through real-time analytics
  • Respond quickly to customer issues Extensibility

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