Webinar: Automation of Vendor Incentive Programs
Incentive programs help build relationships with suppliers and customers but can be labor intensive to manage. Learn to streamline incentive program management in our webinar:
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Optimize Scheduling to Improve Service Quality
Product returns, complaint processing, repairs in the workshop, and on-site maintenance require effective service management across multiple service channels. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. But it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand. So how do you deliver service on demand?
itelligence supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined workflow from accepting return requests to processing them. With SAP Service Cloud your dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile service app.
All of this is part of an entire suite of solutions called SAP C/4HANA that lets you create a customer experience fit for the digital age.
From service notifications to operation planning and expense claims, itelligence experts and SAP C/4HANA solutions cover all of your needs.
Customer Service: How We Can Support You
As a close, longstanding SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail of SAP C/4HANA. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?
With itelligence as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.
SAP Service Cloud: Survey Your Customers to Know How to Best Serve Them
How Can SAP C/4HANA Solutions Improve Your Service?
Find In-Depth Information on SAP Service Cloud in Our Buyer’s Guide
If you want to learn more about SAP C/4HANA solutions and how they can benefit your company, download the itelligence buyer’s guide.
Download nowHow Our Customers Benefit from Us
Increase Accuracy, Efficiency, and Personalization in Customer Service
How SAP C/4HANA Helps You Improve Your Customer Service Management
Learn how SAP Service Cloud, automation, and self-service options can boost customer satisfaction – in this itelligence solution brief.
Download NowLearn What Our Customers Say about Customer Service
SAP and Us: Building a Digital Future for Customers Worldwide
We at itelligence opened our doors in 1989 and have worked closely with SAP ever since. With our 30th anniversary taking place next year, we look back over our partnership with SAP. Our close collaboration enables us to give our customers tailored solutions, services, and strategies for the digital age. So what has the partnership accomplished over nearly three decades?
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Smart Carrier – Data-Driven Logistics Networks in a Connected World
In today’s digital economy, logistics networks face many different challenges. Logistics processes have to be cost-efficient, meet tight delivery deadlines, and flexibly adjust to changing demands. Together with multiple partners, itelligence has launched an innovation…
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SAP Trends Any Executive Should be Aware of
In my role as COO at itelligence, I have a comprehensive view of both sides—the customer perspective and the SAP perspective as a leading software vendor. As you might know, because they are stressing this…
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How the Internet of Things Creates New Partnerships and Competitive Advantage
The IoT era is connecting not only devices, but also businesses. To remain competitive, equipment manufacturers, operators and service partners should connect business processes and IT systems. In the future, the entire lifecycle will be…
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