Randstad Deutschland

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IT is about interpersonal relationships too. And we are in good hands with itelligence. We are not just another client to them – their reliable and forward-looking experts give us tailored, individual support.

Anneliese Sauerer, Manager Business Applications, Randstad Deutschland

Qualified personnel are more in-demand than ever. Specialists who are available at short notice in particular are extremely valuable to many companies – and the
market for personnel services has grown accordingly. Randstad Deutschland is the German market leader in this sector, but it takes a powerful and state-of-the-art IT environment maintaining this lead – one that can cope with roughly 500 branches in 300 cities.

Uitdagingen en voordelen

Challenges

  • Provide a high availability, high performance system environment for all offices
  • Migrate databases to SAP HANA® rapidly and flawlessly
  • Ensure reliable and flexible IT operations

Benefits

  • No internal resources required for IT operations
  • Every office has simple access to the SAP® systems
  • System environment is up-to-date and futureproof at all times
  • Expert support 24/7

Solution

  • Managed hosting of SAP system environment at itelligence data center in Bautzen
  • Systems operated: SAP ERP, SAP BW, SAP CRM, SAP Solution Manager, SAP Process Integration, SAP BusinessObjects™ solutions, SAP Portal, SAP ID Management, SAP Enterprise Search, Escriba

Randstad Deutschland GmbH, Eschborn, Germany

A hosting partnership for the digital age

About the Project

Randstad Deutschland has been relying on hosting and managed services by itelligence for nine years. A team of experts operates and maintains the various SAP systems in itelligence’s Bautzen data center. In total, it serves 3,500 active users – spread over SAP ERP, SAP BusinessObjects BI, SAP CRM and various other solutions. “The working relationship was wonderful from the word go,”says Anneliese Sauerer, Manager Business Applications at Randstad Deutschland. “We have 99.72% system availability, and itelligence guarantees downtime of no more than two hours even in critical cases.”

Using Innovations Together

Given this positive experience, it seemed obvious to take the next step with itelligence too: “We see ourselves as an innovative company,” states Saurer “and itelligence is on the same wavelength. The hosting experts react rapidly and think ahead.” As a result, itelligence was first choice when it came to migrating the SAP system databases in 2016. Randstad switched to SAP HANA to prepare for rising expectations in the digital age. SAP oversaw the technical migration, which was implemented on itelligence servers. “The three companies cooperated excellently,” says Ralf Döring, Vice President & Head of Sales for Managed Services Germany at itelligence. “Communication was open and solution-driven. SAP, itelligence, Randstad all pulled together and implemented the project quickly.”

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