Kan digital kundedialog bli styrende for virksomhetens operasjonelle hverdag? Ja, men mange virksomheter snakker fortsatt innenfra og ut, og den trenden skal snus. Vi må kjenne til og forstå kundene og deres opplevelser på et…
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All posts of Tomas Vindeloev
Tomas Vindeloev
Position
Principal Expert, CEM LoB
Biography
I work with Customer Experience (CX), and thereby business development in the CEM team. CX is a customer interaction with a company. Anything that affects a customer’s perception and the customer’s decision to return or not. A good customer experience, is a great potential for the company. Yes, use customer feedback to improve CX – this part is my specialty, and I have worked with CX, Marketing automation, customer journey, content, audiences, counseling and optimization of corporate visibility for more than 15 years.