Bridging the gap between internal operational data and the experience with customers or employees is the key to a new partnership between Qualtrics and itelligence. 50 people from itelligence Nordic are right now in training…
Customer Services
Fokuser utenfra og inn
Kan digital kundedialog bli styrende for virksomhetens operasjonelle hverdag? Ja, men mange virksomheter snakker fortsatt innenfra og ut, og den trenden skal snus. Vi må kjenne til og forstå kundene og deres opplevelser på et…
You think you make smart decisions – Think again!
Being “data-driven” is hot these days. The main challenge is not technical nor is it analytical, but cognitive. The way our brains are wired leads us astray. Failing to address this obstacle, and we will…
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