Create Lasting Customer Impact with SAP C/4HANA (SAP Hybris)

It is crucial for your sales team to have the right set of tools that deliver the insight needed to quickly identify key decision makers and establish a complete understanding of customer objectives. SAP Sales Cloud fully equips your sales team by breaking down silos of customer information in the back office and delivering it to your sales team through their mobile devices. Empower your sales team with the information they need so they know which customers to contact, how to address their pain points and how to nurture each opportunity to completion.

SAP Sales Cloud is a modern sales enablement solution (CRM) built by and for sales professionals with native collaboration and an intuitive user interface. To address today’s challenges, SAP Sales Cloud empowers sales professionals to:

• Collaborate in context
• Obtain deep customer insights
• Be informed with less effort
• Spend more time selling and less time reporting

Today’s anytime, anywhere buyers are demanding new levels of customer experience and personalized service from their business suppliers. They want more convenience to buy when they want — under negotiated terms and with assurance they will accurately receive what they buy when promised.

These same buyers also want a consistent experience that matches the way they buy online in their personal life using a range of devices. Companies that want these buyers’ continued business will need to find cost-effective ways to seamlessly provide opportunities for them to buy at every stage of their journey, no matter the complexity of the business.

SAP Commerce Cloud allows you to create an omni-channel B2B experience that rivals some of the best consumer sites. This flexible platform provides the ability to manage an extended ecosystem of suppliers, distributors and partners as well as support multiple business models on a single platform.

SAP Commerce Cloud allows you to engage and understand your customers throughout their commerce experience – from content creation and merchandizing through fulfillment.

Traditional marketing campaigns often fall short when trying to engage individual customers. They blast blanket messages to the masses that lack a basic knowledge of customers’ unique wants and needs. But today’s customers want more. They expect a personalized experience that presents the right product at the right time in their buying cycle.

SAP Marketing Cloud enables marketing professionals to develop a deeper understanding of customers by gathering and analyzing information on past interactions (historical transactions), anticipated behaviors (propensity scores leveraging predictive analytics) and present motivations and intent (in-the-moment context and behavior).

Empower your business to understand its customers and engage with them intelligently, nudging them towards purchase rather than distracting them with irrelevant information. SAP Marketing allows you to deliver personalized experiences in real-time, increasing conversion rates and earning your customers’ loyalty.

SAP Service Cloud helps you stay one step ahead of customer expectations, making it easy to offer multiple service channels, access complete and contextual customer information and gain real-time insight into call center performance.

SAP Service Cloud offers multi-channel ticketing, real-time service analytics, ERP integration and more:

• Deliver a consistent service experience across all channels (email, web, chat and phone)
• Create a branded self-service support portal to give customers control and access to your knowledge base
• Provide agents with easy access to complete, contextual and up-to-the-minute customer information
• Get real-time insight into service performance with powerful analytics and embedded dashboards