A 99.9% service level within the 3PL industry sector isn’t a USP anymore. Timely and accurate receipt handling and distribution were already being delivered through our robust SAP investment. We wanted something to set us apart from the rest, and give our customers something which offered a tangible, internal value to their Boughey service. Back then, a customer portal was a bonus for our client base, but today it’s a must-have, Our customers use internet banking, they manage their bills online, and they expect the same immediacy and accessibility in their professional lives. Our fast-paced environment means that instant access and substance is everything – prioritising these factors was crucial. Without the in-house expertise available, we needed a partner who would understand our requirements, budget from the start and hit the ground running. We knew what they had achieved with clients who were in a similar market and felt immediately that they understood what we wanted to achieve. There was no doubt about it; these were very technical people with an extremely grounded and commercially-aware approach.
Danny Earp, IT Manager, Boughey Distribution
Turnover: £48.5 M
Boughey takes pride in its growing reputation as the UK’s leading ambient grocery distribution, warehousing and packing specialist. The award-winning firm boasts a fleet of more than 106 articulated units, 200 trailers and 500 employees, and a pallet-storage capacity of 115,000, increasing by the day. It has a track record of success in consolidating the total warehousing and logistics solution all under one roof, passing savings on to its growing customer base. Boughey is built on high standards of service and flexibility.
Benefits and Challenges
- Lack of orders and order status visibility
- Short deliveries due to stock availability
- Time spent by specialist staff on administrative tasks
- Lack of self-service by the customer
- 24/7 accurate real-time data visibility
- 90% increase in self-service POD retrieval
- SAP native platform
- User-friendly portal with easy registration process
- Single enterprise-level system
- One version of the truth
- Real-time data available 24/7
- Enterprise security
- Future-proofed ROI
- it.mx customer portal
Boughey achieves 90% increase in self-service POD retrieval
When Cheshire-based leading distribution, warehousing and packing specialist Boughey Distribution Ltd. needed a SAP B2B customer portal, it turned to itelligence’s experts for help with an it.mx customer portal implementation. Boughey takes pride in its growing reputation as the UK’s leading ambient grocery distribution, warehousing and packing specialist.
Following a major SAP ERP implementation project, Boughey was realising the benefits of accurate, real-time information in daily resource planning, decision-making and KPI reporting. Customers could contact their customer service advisor but Boughey wanted to make these tools instantly available 24/7, at the click of a button, with no compromise on accuracy or relevance. Boughey decided to commission a ‘new breed’ of customer portal based on a direct relationship with SAP, with no need for interfaces or third-party products. The it.mx customer portal helped Boughey achieve a 90% increase in self-service POD retrieval.