Agile, flexible and scalable - this is what we expect from perfect service processes and exactly what we have found at itelligence. itelligence AMS and Remote Administration offer us not only stability in live IT operations, but also scalable services at projectable costs. The introduction of SAP HANA also paves the way for us with SAP S/4HANA.
Employees: 1,200 (2020)
Turnover: MEUR 176.15 (2018)
Krempel is a leading technical materials specialist with a market presence spanning almost 150 years.
The companies focus is on manufacturing high-quality special films as well as electrical
insulation materials and fiber composites that are used for energy generation and distribution,
particularly in the electric vehicles, medicine and electrical engineering area. Effective protection for people and technology is key here.
With around 1,200 valued employees and eight production facilities internationally, Krempel is not only represented globally, but also there for its customers on a local level.
Benefits and Challenges
- Replacement of the previous ERP system using SAP due to increasingly stringent IT requirements
- Transfer of the previously used infrastructure to a successful operating model
- Installation of the new SAP HANA database within the existing infrastructure
- Sustainable, future-proof SAP HANA database
- Adoption of the SAP system in daily operation
- Reliable system operation and maintenance
- Maximum flexibility due to a scalable Support Package according to business requirements
- No specific SAP expertise required
- High-performing business processes
- 24/7 monitoring of systems
- Focus on core business
- Application Management Services (AMS)
- Application Maintenance
- Remote Administration
- SAP HANA database
- SAP dialog instances on VMware farms
Agile, Flexible, Scalable – Customized Service Processes for Highest Performance
To structure the processes within IT, Krempel makes use of itelligence’s Application Management Services (AMS). Professional SAP support from itelligence’s experienced experts allows Krempel to focus fully on its core business. Meanwhile the help desk’s 24/7 on-call availability and continuous monitoring of the systems ensure maximum performance and security for business operations. With a large network of IT specialists, itelligence supports from design to continuous application development, across the entire lifecycle.
A Strategically Clever Move – Remote Administration by itelligence
With the aim to transfer the existing Dell infrastructure into a successful operation model, itelligence has supported the replacement of the previously used ERP system with SAP. Regular business operation commenced following successful implementation of the SAP HANA database within the existing infrastructure and after installation of the SAP dialog instances on VMware farms. Not only SAP ERP, but also HCM, PI, BW and BI system lines as well as the Adobe Document Server (ADS) with a total of 15 systems are in use.
Strong Team – Krempel and itelligence Head toward the Future
With the implementation of the SAP HANA database, Krempel is well prepared for the introduction of SAP S/4HANA while Remote Administration and itelligence AMS are providing the manufacturer with stability in productive operations and scalable services at projectable costs. Bring on the Digital Age!