NetDesign, Copenhagen, Denmark

NetDesign, a company that counsels and delivers IT solutions, has been through a turn-around during the last 18 months. The bottom line profit has grown 30 per cent, although the turnover for the last three years has been stable around 800 and 900 million DKK.

Business Intelligence Solution Contributes to Turn-Around at NetDesign

In the IT business, suppliers like NetDesign have so far made a nice living selling hardware. However, in the last few years competition has decreased the  earnings on hardware and software. Money now has to be made through knowledge and the ability to understand the customers’ business and support the
customers with the right IT solutions.

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Before the company had to get all the information from the SAP system and eight employees in the shipping department entered the data manually into the transporters IT systems. Now the data transfer to UPS, Fedex and Danish Freighters is almost fully automated.

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Waoo delivers TV, broadband and phone services to 250,000 end customers, and with the knowledge drawn from every-day data the company can reduce time-to-market on product introductions and increase the level of service towards the customers.

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The 77 people with budget responsibility are working in a system that is as user-friendly as Excel; “behind the scenes” the data is linked intelligently and automatically. This means that SEAS-NVE can budget much more on the activities that drive them.

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