Synthomer

Herve Seidou Toure, IT Systems Cloud Application Manager & Niklas Bein, Demand & Project Manager PCF, Synthomer Germany GmbH
itelligence is our companion on our journey into the cloud. With the SAP Sales Cloud, we have found the key to optimize our global sales processes. For instance, high-performance business processes with mobile access to customer data are possible at the touch of a button in real time.

Employees: 2,900 (2019)

Turnover: BEUR 1.62 (2018)

Synthomer’s roots stretch right back to 1863. The world’s leading provider is headquartered in London, UK, and is defined by constant global growth, and a specialization in aqueous polymers and synthetic latex.

From adhesives and carpets to medical products and technical fabrics: Synthomer is familiar with
customer requirements in various industries.

The company operates in 18 countries and has 25 production locations
worldwide.

Wyzwania i korzyści

Challenges

  • Various ERP and CRM systems
  • Need for a CRM solution for coordination and reporting of global sales activities
  • Manual interfaces in the sales process
  • Replacement of the existing system

Benefits

  • Creation of a global CRM system connected to the existing SAP ERP system
  • Digitalization of sales processes
  • Mobile access to customer data
  • Increased efficiency and transparency of global sales activities
  • Harmonization of data
  • Reporting in real time

Solutions

  • SAP Sales Cloud (SAP C/4HANA Suite)
  • SAP Cloud Platform Integration
  • Application Management Services (AMS) by itelligence UK

Synthomer: Cultivating Valuable Customer Relationships with SAP Sales Cloud

With the introduction of SAP Sales Cloud and SAP Cloud Platform integration, Synthoma now benefits from a global CRM system which is connected to the existing ERP system and digital sales processes.

Solution Brief: SAP C/4HANA and SAP Customer Experience

Sell smarter, act faster, and create a lasting customer impact with SAP C/4HANA. More about how to integrate every customer-faced process and build trusted digital customer relationships.

Solution Brief: SAP Cloud Platform - the Agile Solution for Your Systems

SAP Cloud Platform connects and expands on-premises and cloud systems. It's just a platform for every application - smart and visually appealing.

Cultivating Valuable Customer Relationships with SAP Sales Cloud

Synthomer’s CRM system was no longer able to cope with the rising requirements. That’s why the company came across itelligence as IT service provider with substantial expertise in the CRM and cloud sectors as well as a global presence.

New Directions in Sales

As Synthomer has no group-wide, uniform ERP and CRM system, there were numerous manual interfaces. itelligence and Synthomer decided for a global CRM system, connected to the existing SAP ERP system. Another project objective was to increase the efficiency and transparency of sales processes. At the same time, it had to be possible to implement a new reporting solution.

Ensuring the Right Blend for Success

With the introduction of SAP Sales Cloud and SAP Cloud Platform integration, Synthomer now benefits from end-to-end business processes with mobile data access and consolidated data use in the system. Sales now has the ideal tool for day-to-day business, as customer data is available online and offline.

The Right Chemistry

itelligence’s impressive overall concept for digitalization of global sales processes was brought to a successful conclusion with the go-live. Synthomer has also successfully rolled out the solution at its global locations – the chemistry is right here!

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