Customer demands are changing: they want solutions, not products. Your business needs an IT strategy aligned with customer experience to keep up with the digital age.
Customer-Centric IT Is Key to an Unforgettable Customer Experience
All posts of Jörg Oberdieck
Tempted to Buy, Motivated to Stay – with Automated Customer Service
Service employees need to know their customers, both online and offline. With the right data strategy, you can approach customer problems proactively and increase revenue with suitable cross-selling.
Omnichannel Commerce: Shine on All Channels
In store, online, and on social media – do you impress your customers on all channels? With market demands changing, omnichannel commerce is more important than ever.
Customer Loyalty: Sell Emotion to Win Customer Hearts
The internet gives customers more options than ever before. To achieve customer loyalty, you must understand what customers want and connect with them emotionally.
Planned Spontaneity: Increase Profit with Real-Time Marketing
Businesses sell much more than just products: With real-time marketing in the digital age, they create awareness and offer customers an entirely personal experience.
The Era of SAP Customer Experience and SAP C/4HANA Begins
SAP Hybris is rebranding to present a clear brand identity and provide a more personal customer experience with the new SAP C/4HANA suite.
Jörg Oberdieck
Position
Head of Global Digital Practice – Customer Engagement & Commerce, Global Field Consulting
Biography
For more than 25 years Jörg has been working in the IT industry. Starting off as a developer for ERP solutions and distribution logistics, he has subsequently gained broad experience as a project manager and consultant in various SAP Hybris projects since 2007. Jörg joined itelligence in November 2014 and successfully supported our country organizations with project support, enablement sessions and further go-to-market activities. In April 2018 he assumed the position of the Head of Global Digital Practice for Customer Engagement & Commerce in the Global Field Consulting unit.
Our topics
- AddStore 1
- Analytics 30
- Application Management Services 5
- Artificial Intelligence 1
- Cloud 47
- Cloud Technology 37
- Company News 20
- Consulting 9
- Cross Industry Solutions 9
- Customer Services 2
- Digital Transformation 58
- Events 5
- Financial Management 5
- Human Capital Management 9
- Industry solutions 10
- inside.live 3
- Internet of Things 44
- IT 35
- IT Strategy Consulting 5
- itelligence World 2016 5
- Line of Business 1
- Managed Cloud 8
- Management 43
- Management Services 1
- Manufacturing 12
- News 4
- NTT DATA Business Solutions 2
- Omnichannel Commerce 7
- Optimization & Enhancement Services 3
- Outsourcing 1
- Platform 10
- Procurement 7
- Product Lifecycle Management 1
- Public Cloud Services 11
- Sales & Marketing 10
- SAP C/4HANA 5
- SAP Consulting 16
- SAP HANA 21
- SAP HANA Cloud Services 5
- SAP S/4HANA 27
- Security & Compliance 8
- Solutions 8
- Supply Chain Management 10
- Technology 31
- Trends 1
- User Experience 12