The Path to Successful Customer Service
Field service management: how to seamlessly integrate resource planning and technical field service.
Product returns, complaint processing, and repairs in the workshop or on-site with the customer require effective service management. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. But it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand.
itelligence supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined process from accepting return requests to processing them. Dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile app.
From service notifications to operation planning and expense claims, itelligence experts and solutions cover all of your needs.
Customer Service: How We Can Support You
As a close, longstanding SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?
With itelligence as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.
Are You Familiar with these Service Challenges?
Assign technicians efficiently and optimize route planning
Coordinate the expertise of your technicians with timetables and your customers’ requirements.