Customer Service

The Path to Successful Customer Service

Field service management: how to seamlessly integrate resource planning and technical field service.

Optimize Scheduling to Improve Service Quality

Product returns, complaint processing, and repairs in the workshop or on-site with the customer require effective service management. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. But it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand.

itelligence supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined process from accepting return requests to processing them. Dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile app.

From service notifications to operation planning and expense claims, itelligence experts and solutions cover all of your needs.

Customer Service: How We Can Support You

As a close, longstanding SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?

With itelligence as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.

Are You Familiar with these Service Challenges?

Assign technicians efficiently and optimize route planning

Coordinate the expertise of your technicians with timetables and your customers’ requirements.

Collect and view service information on site

Technicians can immediately enter all job-relevant data via a mobile app.

Process service notifications more quickly

Relevant data is available to internal service teams and technicians.

Implement predictive maintenance

Support your customers before any damage occurs.

Identify and eliminate bottlenecks

Uncover weak points in your service process and analyze how you can increase productivity.

How Our Customers Benefit from Us

Bühler Motor Group – itelligence Application Management Service and Managed Cloud

Requirements in the digital age are changing in such a way that applications are enhanced across the entire lifecycle as well as being operated by IT providers. In this case, Bühler Motor relies on the Application Management and Managed Cloud Service by itelligence.

Read more

Bühler Motor Gruppe – itelligence Application Management Service und Managed Cloud

Der Anspruch im digitalen Zeitalter verändert sich. In diesem Sinne setzt Bühler Motor auf den itelligence AMS. Der Motorenhersteller profitiert somit von Upgrades, Releasewechsel und Weiterentwicklungen der SAP Applikationen.

Read more

PINTSCH BUBENZER GmbH – itelligence Application Management Service

Secure system operation in the itelligence data center and fast response times to SAP requests are just some of the many benefits. In addition to the usual core business, the further development of SAP applications outside of day-to-day business is also sought.

Read more

Neue Westfälische GmbH & Co. KG – Comfortable, Digital Payment Methods with it.eCash

In order to bring payment processes up to date, Neue Westfälische decided to introduce it.eCash while using the agile itelligence Application Management Service to ensure IT performance at all times.

Read more

PINTSCH BUBENZER GmbH – Application Management Service von itelligence

Ein sicherer Systembetrieb im itelligence Rechenzentrum und schnelle Reaktionszeiten auf SAP Anfragen sind nur einige vieler Vorteile. Neben dem üblichen Kerngeschäft wird auch die Weiterentwicklung der SAP Applikationen außerhalb des Tagesgeschäfts angestrebt.

Read more

Zeitungsverlag Neue Westfälische – Bequeme Zahlungsmethoden mit it.eCash

Die NW profitiert von den automatisierten Geldflüssen und hat ihre Finanzen stets im Blick. Um die Buchhaltung zusätzlich zu entlasten, wird fortwährend ein Reporting erstellt, welches alle offenen Rechnungsposten zu den definierten Zahlarten selektiert.

Read more

Mercer International Inc. – itelligence Application Support und Hosting

Automatisierung, Agilität, Geschwindigkeit und Effizienz: Das beschreibt die moderne Herangehensweisean das Thema Application Management. Mit dem agilen Application Management Service werden nicht nur die Mercer Standorte in Deutschland, sondern auch Kanada unterstützt. Aus Deutschland, Kanada und

Read more

Leifheit AG – Managed Cloud & AMS by itelligence – More Freedom for Strategical IT Innovations

In order to manage the complexity of business processes as well as to guarantee system performance, Leifheit relies on the itelligence Managed Cloud and Application Management Services.

Read more

Canyon Bicycles GmbH – Winning Every Race with the itelligence Application Management Service

With the decision for itelligence as a long-term companion in the area of Application Management Service (AMS), SAP challenges are now mastered with flying colours.

Read more

RAUMEDIC AG – Top-Level AMS & Managed Cloud Services on a Mission for Health

With the SAP expertise and years of experience that itelligence brings to the table, there is nothing standing in the way of a successful audit, which means that RAUMEDIC will be able to stay true to its values and maintain its quality standards in production long into the future.

Read more

More Useful Insights into Customer Service

How Mixed Reality Technology Helps You Improve Your Customer Service Management

Learn about the innovative itelligence service scenario, combining mixed reality with the SAP Cloud Platform – for optimized service and maintenance processes.

Download Now

Speak to Us Today

Are you searching for answers or would like to receive more information on Customer Service? Do you want more detailed advice from our expert or to book one of our Customer Service workshops?

Just contact us – we will be glad to help you.


Contact Us
Contact Us

Have questions? Please contact us.