The Path to Successful Customer Service

Introducing 'living roadmaps', itelligence combines SAP support with Service Delivery, Project Management and Business Transformation. ECTP was central to the engagement methodology with seamless communication, synchronised activities and a platform that would ensure the business runs effectively.

The manufacturer benefits from the scalable itelligence Application Management Service (AMS) and thus makes the IT processes efficient. Werner & Mertz can now fully concentrate on day-to-day business and rely on itelligence's 24/7 on-call service.

With the Business ByDesign cloud solution, UCB Innere Medizin benefits from a scalable, low-maintenance solution that operates to the most stringent security standards.

Automation, agility, speed and efficiency: This sums up the new approach to Application Management. Scarce company resources in terms of staff and SAP knowledge are handled with ease by the itelligence AMS team.

Requirements in the digital age are changing in such a way that applications are enhanced across the entire lifecycle as well as being operated by IT providers. In this case, Bühler Motor relies on the Application Management and Managed Cloud Service by itelligence.

Der Anspruch im digitalen Zeitalter verändert sich. In diesem Sinne setzt Bühler Motor auf den itelligence AMS. Der Motorenhersteller profitiert somit von Upgrades, Releasewechsel und Weiterentwicklungen der SAP Applikationen.

Secure system operation in the itelligence data center and fast response times to SAP requests are just some of the many benefits. In addition to the usual core business, the further development of SAP applications outside of day-to-day business is also sought.

In order to bring payment processes up to date, Neue Westfälische decided to introduce it.eCash while using the agile itelligence Application Management Service to ensure IT performance at all times.

Ein sicherer Systembetrieb im itelligence Rechenzentrum und schnelle Reaktionszeiten auf SAP Anfragen sind nur einige vieler Vorteile. Neben dem üblichen Kerngeschäft wird auch die Weiterentwicklung der SAP Applikationen außerhalb des Tagesgeschäfts angestrebt.

Die NW profitiert von den automatisierten Geldflüssen und hat ihre Finanzen stets im Blick. Um die Buchhaltung zusätzlich zu entlasten, wird fortwährend ein Reporting erstellt, welches alle offenen Rechnungsposten zu den definierten Zahlarten selektiert.