Customer Service

The Path to Successful Customer Service

Field service management: how to seamlessly integrate resource planning and technical field service.

Optimize Scheduling to Improve Service Quality

Product returns, complaint processing, and repairs in the workshop or on-site with the customer require effective service management. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. But it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand.

itelligence supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined process from accepting return requests to processing them. Dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile app.

From service notifications to operation planning and expense claims, itelligence experts and solutions cover all of your needs.

Customer Service: How We Can Support You

As a close, longstanding SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?

With itelligence as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.

Are You Familiar with these Service Challenges?

Assign technicians efficiently and optimize route planning

Coordinate the expertise of your technicians with timetables and your customers’ requirements.

Collect and view service information on site

Technicians can immediately enter all job-relevant data via a mobile app.

Process service notifications more quickly

Relevant data is available to internal service teams and technicians.

Implement predictive maintenance

Support your customers before any damage occurs.

Identify and eliminate bottlenecks

Uncover weak points in your service process and analyze how you can increase productivity.

How Our Customers Benefit from Us

Elektror airsystems – Performance Tuning dank AMS und Remote Administration

Mit den Application Management Services werden nicht nur die Mitarbeiter entlastet, sondern auch Skaleneffekte nutzbar gemacht.

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Synthomer

With the introduction of SAP Sales Cloud and SAP Cloud Platform Integration, Synthomer's sales people now have an ideal tool for day-to-day business, as customer data is available online and offline.

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Krempel

With the implementation of the SAP HANA database, Krempel is well prepared for the introduction of SAP S/4HANA while Remote Administration and itelligence AMS are providing the manufacturer with stability in productive operations and scalable services at projectable costs.

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DENIOS AG – SAP S/4HANA Conversion

A smooth move onto SAP S/4HANA via a system conversion with the help of itelligence experts. Topped off with securely hosted systems at the itelligence data centers and Application Management Services for high-performing business processes in all 12 countries.

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DENIOS AG – SAP S/4HANA Brownfield Conversion

Gestartet mit der Vision, SAP S/4HANA in einem Big Bang an 12 globalen Standorten einzuführen, wurde das Projekt in 10 Monaten zum Go-live geführt.

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Krempel GmbH – Application Management Services und Remote Administration

Um die Prozesse im Bereich IT effizient zu gestalten, setzt Krempel auf die itelligence Application Management Services (AMS). Flexibel, skalierbar und agil sollten die Serviceprozesse sein. Diese Anforderungen werden durch den Bielefelder IT-Dienstleister vollständig erfüllt.

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Bank für Sozialwirtschaft AG – SAP Solution Manager 7.2

Die Bank für Sozialwirtschaft nutzt bereits die vielseitigen Funktionalitäten des SAP Solution Managers (kurz: SolMan). In partnerschaftlicher Zusammenarbeit mit itelligence wurde das Upgrade auf das neue Release 7.2 schnell und reibungslos umgesetzt.

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Vetter Pharma

Vetter Pharma implemented a new HR system landscape with the help of itelligence and thus, sets the beginning of their journey into the digital world with SAP SuccessFactors.

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WM SE

With the SAP S/4HANA Conversion (Brownfield Approach) WM SE has set the course for their digital future. The company now benefits from greater transparency, time and cost savings.

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DEVK Versicherungen

DEVK has around 4 million customers in Germany with over 14 million risks in all insurance areas. DEVK is the third biggest household insurer, the fifth biggest car insurer and the sixth biggest liability insurer in Germany, according to number of contracts. Its headquarters are in Cologne.

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More Useful Insights into Customer Service

How Mixed Reality Technology Helps You Improve Your Customer Service Management

Learn about the innovative itelligence service scenario, combining mixed reality with the SAP Cloud Platform – for optimized service and maintenance processes.

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Speak to Us Today

Are you searching for answers or would like to receive more information on Customer Service? Do you want more detailed advice from our expert or to book one of our Customer Service workshops?

Just contact us – we will be glad to help you.


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