Support organization itelligence AG re-certified by SAP as a ‘Partner Centre of Expertise’
The SAP consulting company itelligence stands for the highest quality, efficiency and customer satisfaction in the field of maintenance and service of SAP Business All-in-One solutions, analytics solutions and mobile solutions from SAP such as SAP HANA.
itelligence today announced the successful completion of one of the world’s most extensive re-certifications by SAP. As one of the first SAP consulting companies the service and support organization itelligence AG was re-certified by SAP AG after an audit as a ‘Partner Centre of Expertise’ ( PCOE ) in 18 countries, including Germany. Thus, the long-time SAP Channel Partner itelligence has underlined the quality and professionalism of its Application Management Services (AMS) worldwide.
«The key to our success lies first and foremost on the expertise and efficiency of our staff. I am pleased and proud that our worldwide customers can rely on the proven quality of our specialists in consulting and service.» said Lars Janitz, Executive Vice President of Global AMS.
The certification as a PCOE encompasses both the support centre including support staff and processes and the technical infrastructure based on the SAP Solution Manager. In addition, the certification confirms that the support organization of itelligence satisfies the requirements to support SAP solutions such as SAP Business All-in-One solutions, analytics solutions and mobile solutions from SAP such as SAP HANA.
Thomas Volkmann, Global Service Desk Operations says: «SAP created an extensive test catalogue. I am therefore all the more pleased that our approximately 500 consultants worldwide along with our systems and processes manage to meet these strict criteria both globally and locally in the countries under review.»
The certification for PCOE is awarded for two years. The certification for PCOE is a support-centre certification, which is offered and conducted by SAP’s Active Global Support Organization with the support of the Partner Services Delivery Team.