Improve Employee Experience with Talent Management Software

HR departments have evolved over time, but the term “Human Resources” suggests a now outdated viewpoint: that employees are a resource. The move to Human Capital Management (HCM) reflects a more data-driven approach, but that term doesn’t quite capture industry best practices when it comes to leveraging your employees’ performance.

Today, the world’s most successful companies no longer treat their people as resources or as capital but rather as important stakeholders to be invested in. They call the practice Human Experience Management (HXM).

But, that’s not all – the challenges for people departments have also become much more demanding at the same time.

Though strategic human experience management has become crucial for success, the shift from HR to HXM is about more than a simple name change: it’s about measuring and adapting a business based on how employees feel. This is harder than it sounds.

Studies show most managers think they are doing a good job of people management, but few employees feel the same way. Reasonable Human Experience Management can only be achieved by committing to programs that support employee engagement by using proper performance management, learning management, and employee development.

What you have been tracking in your existing HR software since years is O-data, or operational data about tangible activities. These data refer to the information HR departments traditionally rely on to make decisions about talent management. They include new hires, job search success, employee turnover, bonus assessments and organizational changes. The information often answers “What?” questions and is important for your operational management. But that’s just the beginning to understand the employee experience.

X-data, or experience data, tell the story from the employee’s side. The data help you answer the question, “Why?”, for example: “Why do you like your job?” or “Why don’t you feel fulfilled?”. This information allows you to better understand and support employees and empower them to perform to their highest level. As technology becomes ever more integral in work life, these experience data become more important. According to SAP, a whopping 70 percent of millennials say a bad experience with technology could lead them to quit a job.

• 50% state that managers should help with career development
• 55% say recognition for good work is crucial
• 57% think a clear link between work and strategic objectives is important
• 60% demand opportunities for learning and development
• 53% value confidence in senior leadership

Source: Qualtrics Study, 2020

As a trusted SAP partner, we have 30+ years of experience with SAP platforms, such as SAP SuccessFactors HXM Suite, SAP S/4HANA, and other HR technologies. Indeed, since 2012, our 220+ certified SAP consultants have completed 260+ SAP SuccessFactors projects for more than 160 customers.

Our experts are familiar with all HR topics and know about the great challenges of driving digital transformation beside your daily work. In view of complex HR laws and orders, differing in each country, you are on the safe side with us. Our global acting HR experts track country-specific regulatory changes and develop local best business practices.

We understand your market, your industry, and your technology. Our local proximity, global capabilities combined with our employees’ values allow us to be always close to our customers. Based on this, we develop individual solutions for you and transform your requirements into long-lasting business solutions. This is how we build trusting partnerships and create added value for you.

Since 2018 we have a new digital coworker in our location in Horsens, Denmark. Let Pernille introduce herself: “Hey, my name is Pernille and I am working for itelligence. My main task is to support my coworkers with general tasks, onboarding new employees, and information on demand. I am the one who provides great working experiences for my colleagues, meaning that they can save time, in order to focus on their main tasks. And, I can assure you, for this they really love me!” Read more in my blog post!

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Are you searching for answers or would like to receive more information on Human Experience Management? Do you want more detailed advice from our expert or wish to book one of our HXM workshops?

Just contact us – we will be glad to help you.