Our initial experiences with the transition to using Application Management Services, including the use of Malaysian resources, have been positive. They deliver fast quality service.
Nilfisk-Advance is a growth-oriented global concern in the professional cleaning equipment industry. Nilfisk-Advance’s goal is to achieve 6% organic growth, and the concern is active in acquiring other companies. Nilfisk-Advance invests over 3% of its annual turnover in development, and the company’s 250 engineers send more than 30 new products to market each year. Nilfisk-Advance manufactures vacuum cleaners, sweepers, burnishers, carpet cleaners, and floor polishers. The concern consists of the following brands: Advance, Clarke, Clarke American Sanders, Nilfisk, Nilfisk-ALTO, Nilfisk-CFM, Nilfisk Egholm, U.S. Products, and Viper
Benefits and Challenges
Challenges
- Lack of internal SAP resources at Nilfisk-Advance to handle peak loads in connection with the Group’s global development
- A very diverse system landscape due to many acquired companies
- A need for ongoing development and roll-out projects in new companies
Solution
- Application Management Services Agreement
The Application Management Services (AMS) agreement with itelligence gives Nilfisk-Advance access to global resources for development work in the Group’s SAP environment. itelligence is drawing on its international support base in providing Nilfisk-Advance with SAP competence from Malaysia.