Customer Service

The Path to Successful Customer Service

Field service management: how to seamlessly integrate resource planning and technical field service

Optimize Scheduling to Improve Service Quality

Product returns, complaint processing, and repairs in the workshop or on-site with the customer require effective service management. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. But it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand.

itelligence supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined process from accepting return requests to processing them. Dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile app.

From service notifications to operation planning and expense claims, itelligence experts and solutions cover all of your needs.

Customer Service: How We Can Support You

As a close, longstanding SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?

With itelligence as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.

Are You Familiar with these Service Challenges?

Assign technicians efficiently and optimize route planning

Coordinate the expertise of your technicians with timetables and your customers’ requirements.

Collect and view service information on site

Technicians can immediately enter all job-relevant data via a mobile app.

Process service notifications more quickly

Relevant data is available to internal service teams and technicians.

Implement predictive maintenance

Support your customers before any damage occurs.

Identify and eliminate bottlenecks

Uncover weak points in your service process and analyze how you can increase productivity.

How Our Customers Benefit from Us

Savcan Textile

Established in 1987 in Bursa, a capital of textiles, Savcan Textile Group has been active in the textiles and ready-to-wear clothing industry in Turkey and many areas of Europe for over 30 years.

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Bilkent Holding

Many of Turkey’s best-known brands and major players are part of Bilkent Holding. Comprising a total of over 20 companies across nine industries, the group’s scope of activities is far-reaching.

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Tepe Home

Tepe Home identified SAP BusinessObjects Planning and Consolidation and itelligence as the right combination to achieve a more detailed and forward-looking analysis of their finances.

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GENPA A.Ş.

The combination of SuccessFactors and itelligence has enabled deep know-how for GENPA's operations, mobile environment support, and reduced IT costs in time and effort.

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Turkcell Global Bilgi

A fast, high-performance budgeting process with SAP BPC 10.0 and SAP HANA technology.

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Fenerbahçe Sports Club

With SAP ERP und Business Analytics, Fenerbahçe Sports Club has instant access to all the information it needs to make sound business decisions and ensure its professional players keep bringing home those trophies.

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Gürsel

Established in 1989, Gursel Transportation provides services to 40,000 students, 150,000 personnel and  more than 500 institutions nationwide with its experienced driver team and over 5,000 vehicles.

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Hedef Grup

Besides its specialization in sales and distribution, Hedef Grup also has operations in production, retailing, tourism, telecommunication and foreign trade fields.

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Kanca

Kanca, supplying one thousand and 500 tones of parts to 300 companies in the key automotive and petroleum industries including Audi, Fiat, Ford, Iveco, Renault, Toyota, Volkswagen and Skoda.

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Komşufırın

Komşufırın is a leading Turkish bakery chain who succeeded the unique harmony of the traditional bakery concept with modern production techniques.

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More Useful Insights into Customer Service

How Mixed Reality Technology Helps You Improve Your Customer Service Management

Learn about the innovative itelligence service scenario, combining mixed reality with the SAP Cloud Platform – for optimized service and maintenance processes.

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Have you got questions about customer service? Would you like more detailed advice from our experts or to book one of our customer service workshops? Simply contact us and we will be glad to help you.


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