Professional Services

Gain Visibility and Control of Projects with Professional Services Automation

Increase efficiency across your organisation by enabling end-to-end processes and professional services automation

Your Route to Digital Transformation with Professional Services Automation

There is immense pressure on professional services organisations to do more for less. With price pressures and new entrants changing the way services are delivered, professional services organisations are being forced to adopt new approaches.

To succeed, professional services organisations need to put in place a digital vision and adopt professional services technology that addresses emerging business models such as driving outcome-based engagements, providing Knowledge-as-a-Service, and sourcing work through external talent networks. To execute on this, organisations not only need to re-engineer their business processes, but evaluate if they have the right professional services automation platform to deliver on that vision.

What is Professional Services Automation?

Professional Services Automation (PSA) is the use of software that assists professionals with project management, resource planning, BI, time monitoring and collaboration. This creates greater efficiency:
• Gain a 360 view of your clients, pipeline, processes and projects.
• Maximise revenues via improved resource management
• Regulate your staff, clients, initiatives and financial records

itelligence is able to call upon our experience of working with organisations to develop end-to-end professional services automation solutions that satisfy the requirements of project-driven or resource-intensive organisations. We can support your digital transition by helping you integrate SAP for professional services which will help you gain better efficiencies into core capabilities by focusing on expertise, talent, service delivery and customer engagement.

A Selection of our Professional Services Customers


UDG United Digital Group

itelligence has proved itself to be a fast-working implementation partner during every phase of the project.

Dr. Gisbert Grasses, CAO, UDG United Digital Group GmbH

Complexity in Focus

More and more companies are outsourcing core tasks. But the already complex B2B services market is becoming even more demanding due to varying contract formats and long product cycles – not to mention the search for suitable specialists. In this landscape, only those who have complete control over all fundamental processes with professional services automation are able to survive.

Are You Facing These Challenges as a Professional Services Provider?

  • Do you know the current status of all your projects?
  • Are you finding it increasingly difficult to maintain an overview of margins and revenue?
  • Do basic processes such as time tracking, recording travel expenses or order to cash often not run smoothly?
  • Are you able to react to the drive for fixed price projects by having insight to your costing model to accurately estimate service delivery?
  • Are you constantly searching for talented employees?
  • Is staffing your projects costing valuable time without you knowing if your teams are actually working well together?
  • Do you have to organise numerous transactions between subsidiaries?

If any of these challenges resonate with you, it is time to rethink your approach and consider professional services automation. You’ll have access to a whole new world of opportunity with the potential to generate new revenue streams, offer digital services, adopt new outcome-based business models, and ensure you can meet ever-changing client expectations.

Become More Efficient with Integrated Processes, Professional Services Automation and Real-Time Analysis

Gain operational effectiveness

Gain operational effectiveness by integrating data and processes from the order to the receipt of payment, and consolidate into a central system for all employees to use.

Deliver project visibility

Deliver real-time project visibility ranging from key customer project performance to your organisations overall business health. You can present operational transparency through powerful analytics to gain insight into how projects are managed and services delivered.

Increase resource utilisation

Increase resource utilisation through accurate forecasts. Time tracking is consistently managed and you can analyse projects from resource allocation to profitability.

Effectively manage talent

Manage your workforce in the cloud with a proactive, integrated approach to your entire talent management lifecycle. Attract, engage, select and hire the right talent. Provide continuous performance management and retain your top talent.

Gain organisation-wide collaboration

Gain organisation-wide collaboration using a seamless flow and exchange of information between teams. Benefit from simplified intercompany transactions across geographies, reducing accounting complexity and providing the structure and automation you need.

Generate new revenue streams

Generate new revenue streams by offering digital services and adopting new outcome-based business models such as Knowledge-as-a-Service.

Innovate in client engagement

Leverage relationships with prospects through contextual and personal communications and analyse data from multiple sources to deliver a unique client experience with professional services automation.

A SAP Partner Who Understands : We Think and Act Like You

Just like you, we deliver project-based services, and we face very similar challenges. That’s why we understand exactly what is important in your day-to-day business. And we also do our very best just like you.

Only 16% of organisations have a professional services automation capability with real-time process to assess profitability.

Not every company has the real-time data and visibility needed to drive profitable growth. A recent global trend study from research firm PAC shows that just 16% of the 300 small and midsize businesses it surveyed have a highly automated, real-time process to access profitability data. Read the PAC Trend Study

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SAP Solutions for Professional Services

SAP Business ByDesign

Increase visibility and collaboration across all core operations and, at the same time, lay the foundation for expansion as your business grows. See how easy you can get your professional services solution up and running quickly in the cloud.

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Intelligent ERP for the professional services industry.  This next generation system supports business transformation and delivers modern, intelligent capabilities that will deliver instant value. Gain the confidence to grow and change at any speed, with a real-time view of your business and the ability to act instantly, and wisely, on that insight.

Learn more

SAP SuccessFactors

The SAP SuccessFactors human capital management (HCM) suite presents a proactive, integrated approach to your entire talent management lifecycle. SuccessFactors offers a full modular suite of talent solutions in the cloud to help you attract, engage, select and hire the right talent.

Learn more

SAP Analytics

Unlock the real value in data and gain insight into operations. Discover, visualise, plan, predict, collaborate, and drive fact-based decision making throughout your professional services organisation.

Learn more

Enterprise Performance Management

SAP Business Planning & Consolidation (SAP BPC) is an application that forms part of the SAP Enterprise Performance Management suite of software. It is an application dedicated to the enterprise wide requirements surrounding budgeting, planning, forecasting, consolidation and reporting through the use of a single unified platform allowing for reduced administration and support requirements in areas such as model creation and security.

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SAP Ariba Snap

SAP Ariba Snap gives you control over spending by eliminating paperwork, endless emails and tedious PDFs, and automating each step of the buying process. Delivering decades of best practices, it provides an easy-to-deploy, easy-to-administer, and easy-to-adopt system that’s preconfigured with the spend categories that matter to your industry.

Learn more

Boost Your Professional Services Activities with Our AddOns

Smart SAP AddOns for the Professional Services Industry

Maximise the efficiency of your SAP systems with our AddOns. Find the right solution for you.

Visit our AddStore

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