Optimise Scheduling to Improve Service Quality
Product returns, complaint processing and managing repairs require effective service management. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. But it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand.
itelligence supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined process from accepting return requests to processing them. Dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile app.
From service notifications to operation planning and expense claims, itelligence experts and solutions cover all of your needs.
Customer Service: How We Can Support You
As a close, long standing SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?
With itelligence as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.
Deliver exceptional customer service with it.mx contact center
Increase the productivity of your contact center operatives, whilst ensuring customer interactions provide an enhanced experience that reflect your brand, consistent with your other touch points and enabling you to improve engagement, build brand loyalty and increase revenue. The it.mx contact centerADD is a functionally rich application with an intuitive interface that promotes easy user adoption and ongoing navigation, reducing training needs.
More Useful Insights into Customer Service
How Mixed Reality Technology Helps You Improve Your Customer Service Management
Learn about the innovative itelligence service scenario, combining mixed reality with the SAP Cloud Platform – for optimised service and maintenance processes.
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