Upgrade your sales and marketing processes for the digital, customer-driven era.
In the digital age, customer engagement has taken on a new importance with the need to interact via any channel in order to provide a consistent, tailored service. Close collaboration between sales and marketing is also crucial as the teams accompany the customer throughout his or her journey. When it comes to facing the challenges of modern-day sales, clever tools for marketing analysis and campaign management can prove invaluable.
Benefit from our vast experience in tried-and-tested CRM projects as well as future-oriented SAP C/4HANA transformation projects. With over 50 SAP C/4HANA implementations across a range of organisations and industries, and over 250 SAP C/4HANA consultants, we help our customers around the globe achieve sustained business growth.
And due to our close relationship with SAP, we are involved in the development of new solutions from the outset. Moreover, our consultants are present in 24 countries, meaning that you can rely on our expertise and round-the-clock support wherever you are.
With access to a wider variety of online shopping channels, today’s customers are more empowered than ever before. Companies must interact at multiple touch points and provide a shopping experience that is unique to the individual.
With the help of structured customer data from SAP Hybris Cloud for Customer and SAP ERP, we can keep an eye on all customer activities. We can also guarantee holistic supervision of the highly complex projects worldwide due to the mobile capability. Thanks to competent consultancy and professional project methodology, we launched the system with no difficulty.
Increase the productivity of your contact center operatives, whilst ensuring customer interactions provide an enhanced experience that reflect your brand, consistent with your other touch points and enabling you to improve engagement, build brand loyalty and increase revenue. The it.mx contact centerADD is a functionally rich application with an intuitive interface that promotes easy user adoption and ongoing navigation, reducing training needs.
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