Talking Higher Education at the SAP Digital Transformation in Public Services Event

Higher Education and the Impact of Digital Transformation


As you can probably guess from the title of this post, I was asked to present at SAP UK’s Digital Transformation in Public Services event.

The topic?


“The Impact of Digital Transformation on Higher Education”


Quite a broad topic you will no doubt agree, and only 40 minutes to discuss it as well!

The Future of Higher Education

As you may be aware itelligence are SAP’s Global Partner for solutions into the Higher Education and Research sector so we have been doing a lot of work on this subject for some time.

The growing commercialisation of the sector and the increasingly consumer style relationship with students creates a new set of pressures that many existing systems (both back and front office) are struggling to adapt to.

I decided to make this particular challenge, that of managing the changing relationship with the student, the focus of my presentation.

There is a huge amount of research that has been produced in relation to the behaviours of the so called “Millennials” and more specifically their relationship to technology and social platforms.

How Millennials Interact with Technology


What is clear from this is that in order to be successful, the way in which Higher Education institutions interact with both existing and prospective students needs to change.

Building Tomorrow's University Services


There is no doubt that we see a common set of challenges being faced by every University that we talk to. Not just in the UK either, this is a global marketplace and as a consequence the same pressures are found everywhere.

Challenges for Universities Today


If we focus on the so called Student Lifecyle then it is clear that from early “prospecting” and application through study and on to post graduate alumni there are an increasing number of interactions within (and outside) the institution that generate “digital exhaust fumes” that can be captured and harnessed to improve experiences and outcomes.

The Digital Student Lifecycle


To a degree (no pun intended) the leadership teams in the institutions we are engaged with are looking towards technology innovations that leverage this “big data” in order to fundamentally change the way they interact with their students.

You can view my full presentation here, including our thoughts on how you address these challenges here.

Find out more about improving student recruitment, engagement, retainment and outcomes through our solutions for the Higher Education Sector or contact us at [email protected].

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