With heightened tensions and uncertainties relating to the Coronavirus outbreak, the health and well-being of our employees, customers, partners and communities remain paramount for itelligence. Our Executive Team continues to meet weekly to evaluate the ongoing situation and determine the most appropriate operational approach.
Continuity of Service during the Coronavirus Outbreak
For work that can be delivered remotely, such as support, managed cloud services and some consultancy services, itelligence benefits from having a workforce within the UK that is geographically distributed and equipped such that any employee could work from home and many do so permanently. In the event that an employee needs to “self-isolate” at home or another remote location with internet access, they can continue to work effectively.
We are very proud of the relationships that we have built with our customers. We know that many of you rely on itelligence to augment and extend your own SAP teams. You can be confident that itelligence can provide continuity of service during this volatile period. We have a large UK SAP Support Team who are integrated with our global operations to provide access to 10,000 resources from a number of countries including most European countries, the USA, India, Brazil and Malaysia. We have a mature and proven global delivery model that can be used to mitigate local challenges in almost any geography.
We will continue to closely align our operations with guidance from the UK Government and the World Health Authority (WHO) and will act accordingly. In the case of work that can be delivered remotely, such as support, managed cloud services and some consultancy services, itelligence benefits from having a distributed workforce fully equipped and supported for home working.1 In many cases there will still be a requirement for in person meetings and we will continue to work as required with continual reference to both WHO guidelines and our own CSR responsibilities. Where customers have specific policies in place, we will ensure we work to them with our account and project managers being informed of such.
Some customers may wish to have their data processing agreement updated to reflect the potential involvement of other itelligence companies. Please contact our Chief Operating Officer, Philip Newman to discuss as appropriate.
For any questions please feel free to contact us.