SAP Customer Engagement

Creating a Contextual Customer Engagement in Real-Time

Engage your customers intelligently to deliver a frictionless and richer buying experience powered by SAP customer engagement and commerce solutions.

Are you offering the highest levels of customer experience possible?

For your organisation to remain competitive in today’s digital age it is vital that you meet ever increasing customer and consumer demands and expectations by aligning your selling process to the buying journey. By offering the highest levels of customer experience possible, customers are more likely to remain loyal to your company and brand. Don’t be held back by outdated systems that can’t support new business models and processes. What’s needed is an intelligent customer engagement system that supports transformation and delivers modern, intelligent capabilities that will deliver instant value and grow with your business.

Transform your business with a full suite of digital solutions powered by SAP Hybris

Today’s world of the digitally connected, empowered and in-control customer presents a huge opportunity. Whether high street consumers or business buyers, innovative SAP solutions can play a major role in engaging your customers.

Digital transformation is a must for companies to survive and grow, as customers demand to engage with your business on their terms. An end-to-end platform that drives an innovative, customer-centric approach makes sure your company is always in the right place at the right time. itelligence can help transform your business with a full suite of digital solutions powered by SAP Hybris. With SAP Hybris, your business can develop a greater understanding of your customers, enabling you to engage with them intelligently to deliver a richer buying experience tailored to them.

Enhance Your Customer Engagement Strategy with SAP Hybris

SAP Hybris Sales Cloud

With SAP Hybris Sales cloud you can empower your sales team to work smarter. SAP Hybris Sales Cloud enables you to have a single view of your customers, providing the data and insight to engage them anywhere. Move your sales team from sales force automation to sales enablement so you can sell effectively to the right people, anywhere, at the right time.

SAP Hybris Marketing Cloud

SAP Hybris Marketing Cloud helps you to better understand your customers so you can respond to their behaviour in real-time to deliver what they want, when they want it. Regardless of how and when they choose to interact, you’ll have the ability to deliver highly personalised experiences.

SAP Hybris Commerce Cloud

SAP Hybris Commerce Cloud provides the framework to enable your customers to find and, more importantly, transact the way they want to engage. Give your customers a consistent and meaningful experience across every channel — whether that’s a desktop, mobile device or whatever technology comes next.

SAP Hybris Service Cloud

SAP Hybris Service Cloud helps you to keep your customers coming back through customer service that drives true engagement. Transition your mind-set that services is only a post-sales activity and deliver an omni-channel experience for your customers across any device.

Partnering with itelligence to Improve Customer Engagement

itelligence possess the extensive industry knowledge and solution expertise needed to help businesses deliver on the opportunities of digital transformation and the future of customer engagement and experience. With global reach and a local touch, our SAP Customer Engagement & Commerce practice designs, delivers and integrates SAP solutions to provide better customer experiences. Our unique positioning as a leading SAP Applications and SAP Analytics partner enables itelligence to transform businesses with contextual and relevant 1-2-1 experiences combined with data driven insight.

Delivering the Best End-to-End B2B Customer Engagement

To be agile enough to respond quickly to your customers’ needs, wherever they might be – you need the right tools. This video will give you an overview of how in the B2B world SAP Hybris’ end-to-end solutions can support every stage of your business.

More Useful Insights into SAP Hybris

Industry Brief: Trade Successfully on All Channels with Omni-Channel Commerce.

Read more about how to gain an edge with our industry brief and master the challenges of omni-channel posed in a dynamic business environment.

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