A SAP Centric way to deliver customer engagement
The overwhelming desire of your customers to interact with you digitally cannot be denied. Allow your customers to self-serve online whilst realising significant cost savings in areas like order processing and customer service as an associated benefit. The bar of customer expectancy has never been so high, so providing an online experience which is both modern and highly functional is no longer optional. The it.mx customer portalADD provides a multitude of features, allied with best practice user experience application to ensure you meet the needs of your customers.
It provides optimised user journeys and clear brand representation, whilst ensuring SAP remains the driving force in the background. Data such as customer specific pricing, financial details and stock information are utilised directly from SAP ERP, whilst processes such as online ordering mirror the processes for order creation already established in the back end to ensure all required elements are completed correctly by the customer. This also ensures that exceptions can be dealt with immediately rather than retrospectively, which would introduce unnecessary manual involvement.
The it.mx customer portalADD is delivered with a comprehensive system from which to control product information, enabling you to manage your web content alongside your SAP Master Data in real-time, in a single data repository. The content management system is delivered within SAP, providing an intuitive location from which to manage enriched content for the web such as long marketing descriptions, associated documentation, related products, video and imagery.
The system facilitates rapid changes to this web content (with no technical input required) whilst providing a safety net via role-based authentication to ensure changes pass through quality assurance before going live. It also provides for category management, white label sites, multiple catalogues, multiple languages and multiple currencies.
The it.mx customer portalADD incorporates UX and UI design to provide cutting edge digital experiences and clear brand representation, while ensuring SAP remains the driving force in the background.
Feedback has been extremely positive both from our customers and staff. We have been able to modernise the way in which we work as an organisation. We can now allow our customers to self-serve at a time that is convenient for them. In our industry this is a great benefit as our contractors are out on site during core business hours and catch up on administrative tasks in the evenings.
Improve your online revenues, increase loyalty and accelerate growth, whilst reducing administrative costs with SAP certified it.mx customer portal.Download now
Find out how the SAP certified it.mx customer portalADD can improve your online revenues, increase loyalty and accelerate growth, whilst reducing administrative costs. Complete the form to arrange a demo
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