Engage your customers intelligently throughout their experience to drive business growth
Traditional marketing campaigns often fall short when trying to engage individual customers. They blast blanket messages to the masses that lack a basic knowledge of customers’ unique wants and needs. But today’s customers want more. They expect a personalised experience that presents the right product at the right time in their buying cycle.
With every touch point of your business, whether online or offline, customers leave important information about themselves and their buying behaviour. When data from each touch point is viewed in isolation, the data will provide a restricted view or not be meaningful, however bring data from all touch points together to provide you with a 360-degree view and it will significantly advance your marketing. The challenge is to bundle and analyse the data sensibly.
SAP Marketing Cloud (Hybris) enables marketing professionals to develop a deeper understanding of customers by gathering and analysing information on past interactions (historical transactions), anticipated behaviours (propensity scores leveraging predictive analytics) and present motivations and intent (in-the-moment context and behaviour).
Empower your business to understand its customers and engage with them intelligently, nudging them towards purchase rather than distracting them with irrelevant information. SAP Marketing Cloud allows you to deliver personalized experiences in real-time, increasing conversion rates and earning your customers’ loyalty.
Create dynamic customer profiles using data pulled from both online and offline sources: browsing history, social media, in-store purchase data and customer service calls.
High-performance segmentation tools allow you to react to the customer’s context in real-time to make sure your communications are always targeted and relevant.
Offer a personalised shopping experience to encourage your customers to move from browsing to buying.
Turn customers into loyal advocates by rewarding them, whether making a purchase or writing a review.
Effective management of marketing activities to make sure they’re on track, on budget and working towards a common business objective.
Use real-time insights on performance to optimise your marketing campaigns and gain the knowledge that will help you seize new opportunities.
Nurture and generate leads for hand off to sales along with the insights needed to successfully close the deal.
Discover which marketing activities are making an impact on your customers and driving them to purchase, renew or otherwise engage.
We understand the importance of the resilience required at the front-end of your business. You have made serious investment in the SAP Hybris application, that requires care and attention to ensure peak performance and stability within this complex environment.
We have a proven track record helping clients who have been left with outdated, unsupported, and ineffective system integrations. As trusted SAP specialists, we not only ensure your SAP Marketing Cloud implementation is back on track, we dramatically improve its performance.
Give the online user a face and combine the data of all channels into a uniform profile. Since the data including analysis and display are available in real time, you are currently reacting to customer behaviour.
Reward your customers for interacting with your company and strengthen customer loyalty. With the appropriate tools, you have an immediate overview of whether and how your campaigns and measures work.
The solutions from SAP C/4HANA enable a smooth collaboration between sales, commerce and service. The concentrated knowledge from the customer profiles is available to employees in sales, generated contacts are used by your sales team.
The analysis tools reveal whether marketing measures ignite or not. Meaningful results make campaigns and measures even more customer oriented. A multi-touch attribute tool enables an easy assessment of the entire marketing presence.
Reach out to every customer in the perfect moment. Get real-time insights to quickly develop custom omni-channel experiences. Treat customers as individuals.
Application example of optimising target groups with machine learning.
As SAP customer experience specialists, we offer a true end-to-end service with proven expertise in global rollouts and welcome the opportunity to enact your digital journey. Together, we will help you enhance your customer experiences, enter new business channels, create more opportunities, and increase conversions – utilising SAP cutting-edge technology.
Our technical experts possess a wealth of experience, delivering SAP Marketing Cloud implementations and supporting existing SAP Marketing Cloud (Hybris) solutions across various industry sectors, spanning high street retailers to utility companies, in both B2B and B2C markets.
With over 10,000 specialists in 25 countries, we have already completed over 200 customer experience projects globally with customers benefiting from design led customer experience skills, extensive SAP ERP integration experience and advanced analytics capability. This unique combination of SAP expertise, positions itelligence as the end-to-end digital agency for accelerating your journey to the ‘Intelligent Enterprise’.
If you’re looking for a SAP Marketing Cloud implementation or support partner with the technical skills and customer experience knowledge to build relationships that last, get in touch and let’s discuss how we can increase customer engagement, accelerate marketing campaigns, drive profits and grow your business.
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