Modern sales force automation solution built by and for sales professionals
Traditionally customers would rely on information from the company, however numerous sources are now available online, meaning half of the decision-making process is already completed when the first contact with the sales representative is made. To be able to provide the customer with crucial information, the salesperson must know the customer and understand their needs perfectly.
So that your sales team addresses the right customers and recommends the right products for their requirements, the SAP Sales Cloud (formerly SAP Hybris Sales Cloud) creates the crucial link between customer information from the back office and the employees on the sales front. This means all data is available to the employees on their mobile devices, giving them a 360-degree view of the customer.
With SAP Sales Cloud, the sales process can be standardised and controlled worldwide. The SAP CRM system maps the entire sales process, from opportunity to order. Even sales planning can be clearly displayed and edited in the platform.
Quickly update accounts and access complete customer intelligence, collated from your various business touch points.
Accelerate sales cycles by collaborating effectively with your sales team, internal experts, customers and partners – all within the context of your accounts and opportunities.
The intuitive, user-friendly interface makes it easy to access customer and product information, place orders, collaborate in context and more.
Works with your existing email and calendar applications, such as Microsoft Outlook.
Sales performance management features turn your sales strategy into action by guiding and coaching sellers about ways to increase revenue and exceed goals and objectives. With the Sales Performance Management tool, you and your employees retain control over area and target planning as well as forecasts.
It’s crucial for your sales team to have the right set of tools that deliver the insight needed to quickly identify key decision makers and establish a complete understanding of customer objectives. SAP C/4HANA (Hybris) Sales Cloud fully equips your sales team by breaking down silos of customer information in the back office and delivering it to your sales team through their mobile devices. Empower your sales team with the information they need so they’ll know which customers to contact, how to address their pain points and how to nurture each opportunity to completion.
SAP Sales Cloud is a modern sales enablement solution (CRM) built by and for sales professionals with native collaboration and an intuitive user interface. To address today’s challenges, SAP Sales Cloud empowers sales professionals to:
Increase customer satisfaction and improve the customer experience with every interaction. Always deliver the right offer, at the right time and through the right channel with targeted and efficient campaigns.
Administrative work, complicated displays and double data entry are a thing of the past with the SAP Sales Cloud. In this SAP CRM solution, the sales employees can easily access necessary data and information and enhance every customer interaction. Regardless of device, the data is available at any time, even with an unstable internet connection. SAP Sales Cloud allows your sales teams to concentrate on opportunities, while strengthening the customer relationship.
Artificial intelligence is used by the intelligent lead analysis to predict the probability of which of your prospects will become a real sales opportunity. At the same time, you learn which touch points had an impact on lead nurturing, to drive future conversions. Sales and marketing teams are given the opportunity to better assess leads and can make their decisions based on intelligent evaluations.
Intelligent networking within your organisation promises more productivity. Offer your colleagues the opportunity to exchange information quickly and comprehensively about important offers for your customers, a tricky question about a product or a new idea. With SAP Sales Cloud, you connect people so that they can share their knowledge and advance topics to improve sales interaction and reduce the length of sales cycles.
Use current data to advance your sales planning with the help of SAP Sales Cloud. Your sales team can plan sales territories and quotas and create meaningful forecasts, making it possible to implement changes in real time while maintaining control over all processes. The pipelines and performance information are available anytime and anywhere and provide an outlook on the expected development of your sales funnel. As an analysis tool too, it uncovers trends, compares the sales results, and increases the performance of the sales team in the long term. You can realise the full potential of your employees by being in control.
To make informed decisions, you need advanced analysis and a real-time reporting tool. SAP Sales Cloud provides you with current evaluation options that you can easily use at any time. This way you will always be one step ahead and can assert yourself in highly competitive markets.
Know today what customers want tomorrow. With SAP Sales Cloud you have a 360-degree view of your customers, you know everything about purchase history, interests, or current trends, enabling you to develop up & cross-selling strategies at an early stage. This increases customer loyalty and thus your sales.
The timing is crucial when selling. So that your salesperson is in the right place at the right time and offering the right product, planning at the highest level is required. With the SAP CRM function Retail Execution, sales teams and merchandisers can be perfectly coordinated. Employees are informed on their mobile devices of what is desired on customer sites, making it easy to effectively plan the trip and follow-up visit. SAP Sales Cloud allows insights into the success of promotions and campaigns, informing you of what works and what does not. With SAP Sales Cloud, you answer these questions immediately and implement the right measures. In this way, the right planning becomes the perfect shopping experience for your customers.
Sell smarter, stay relevant, and act faster with this mobile SAP CRM solution. Break down information silos to understand customer issues and discover new opportunities to nurture the customer relationship.
SAP Sales Cloud (formerly SAP Hybris Sales Cloud) helps sales teams manage leads and opportunities, perform key activities and tasks to nurture opportunities, know who the key influencers are and track performance.
Your sales team is telling you marketing is not delivering quality leads and marketing is telling you the sales team is not acting on leads they deliver. Sound familiar? It’s a cycle that has persisted since CRM was invented. However, there is now a better way to sell smarter with higher margins and less effort. Watch this video of leading sales experts on how to start selling smarter: focus on the customer and go beyond CRM.
As SAP customer experience specialists, we offer a true end-to-end service with proven expertise in global rollouts and welcome the opportunity to enact your digital journey. Together, we will help you enhance your customer experiences, enter new business channels, create more opportunities, and increase conversions – utilising SAP cutting-edge technology.
Our technical experts possess a wealth of experience, delivering SAP Sales Cloud implementations and supporting existing SAP Sales Cloud (SAP Hybris Cloud for Sales) solutions across various industry sectors, spanning high street retailers to utility companies, in both B2B and B2C markets.
With over 10,000 specialists in 25 countries, we have already completed over 200 customer experience projects globally with customers benefiting from design led customer experience skills, extensive SAP ERP integration experience and advanced analytics capability. This unique combination of SAP expertise, positions itelligence as the end-to-end digital agency for accelerating your journey to the ‘Intelligent Enterprise’.
If you’re looking for an SAP Commerce Cloud implementation or support partner with the technical skills and customer experience knowledge to build relationships that last, get in touch and let’s discuss how we can increase customer engagement, drive profits and grow your business. Complete the form and our Customer Experience Consultants will be happy to speak to you!
For any questions please feel free to contact us.