Tomorrow’s SAP Support Delivered Today

Whether you have the classic SAP Business Suite or already use SAP S/4HANA, rigorous maintenance, fast support responses, and fast roll out for innovations are and will remain vital.

With our application management services for the SAP Business Suite and SAP S/4HANA, we take care of everything: SLA and ITIL based support eliminates user-based errors, assists your users, implements updates, and manages your SAP applications and processes.

The starting point is a structured knowledge transfer. After that, local and global AMS experts are there to answer your inquiries – 24/7 on request.

• Reduced service costs despite first-class, individual support
• Far fewer software problems and risks
• IT and Business experts as personal points of contact

Manage your entire business with the SAP Business ByDesign cloud suite. Even though the solution is centralised, simple maintenance and regular updates are not enough. Application and user support from SAP Business ByDesign specialists are required.

We support your team in all aspects of cloud solutions management, around the clock, with the SAP Business ByDesign AMS. We advise your users on the specifics of the system – such as master data settings. We personalise your solutions with customisation and development services. itelligence is one of only a few SAP partners that deal with incidents directly in SAP Business ByDesign.

• No external ticket system required
• Flexible services relieve your IT department
• Local support takes country specific legal requirements into consideration

Manage leads, develop dynamic customer profiles, create segmentation and campaigns, and tailor offers precisely to each buyer, with SAP Hybris Marketing. This increases customer loyalty.

But all this only works when the solution is seamlessly integrated within your existing SAP environment. Furthermore, it is crucial that problems with software can be solved around the clock. In addition, the marketing solution must be agile enough to expand if market conditions change.

The itelligence Center of Expertise supports your IT team with all of these tasks. At your request, and on the basis of a service-level agreement, we manage every step – from licensing, to implementation and hosting, to system optimisation. Moreover, you gain access to the latest SAP Hybris services, including incident management according to ITIL, and a 24/7 on-call service.

• Greatest accessibility and reliability for SAP Hybris applications at predictable costs
• Customisation and expansion of your marketing platform according to up-to-date, individual requirements
• Complete service package from a single source – from consultation to support

The solutions portfolio from SAP Hybris Cloud for Customer combines CRM functions for marketing, customer service and social networking.

A crucial advantage: Instead of merely managing your customer contacts as in the classic CRM age, you build and maintain personal relationships – and tailor marketing and sales activities to them individually.

Requirements are changing rapidly, especially in this area: New technologies and social networks emerge, and international customer expectations differ. If you want to maintain a long-term competitive advantage, you need vital market expertise and SAP solutions need to be adapted quickly.

The experts from itelligence support you from A to Z. We not only help you with implementation and maintenance, but also advise you on optimal configuration, show you extension opportunities, and remain on hand with the latest expertise. We offer support from incident management according to ITIL and also provide 24/7 call services.

• Greatest accessibility and reliability for SAP Hybris applications at predictable costs
• Customisation and expansion of your CRM platform according to up-to-date, individual requirements
• Complete service package from a single source – from consultation to support

The solutions in the SAP SuccessFactors portfolio enable businesses to perfectly adapt their human resource management to Generation Y and digitalisation. From recruiting to succession planning, talent management is integrated on the basis of precise analyses. It is a central but complex solution landscape that requires special expertise for efficient use.

Using SAP SuccessFactors AMS, we help you manage your HR solutions in the cloud. We advise your team and solve problems quickly and effectively, such as incorrect data sources or false configurations. You are able to tailor your solution to your needs after implementation with custom services. And, we are always at your side with integrated incident management – giving you time to focus on taking care of your talent.

• Optimised and approved service based on a transparent agreement
• Flexible services reduce workload for your IT department
• IT and business experts as personal contacts