SAP Support

Tomorrow’s SAP Support Delivered Today

Take your SAP Digital Journey from Strategy to Project to SAP Support and SAP Managed Services

The Right SAP Support Partner for your SAP Journey

Selecting your SAP Support partner isn’t always as simple as comparing support services, service levels and prices. When selecting your strategic SAP Support, and potentially broader SAP managed services partner, there are multiple facets that should be considered in order to provide confidence that you’ve made the best and most appropriate choice.

From your journey to S/4HANA, the impact of connected Clouds, Analytics, relevant Industry Expertise, and of course, the interconnection of the SAP Support service itself with your SAP Roadmap, you need an engagement model that demonstrates a true understanding and appreciation of your business, one that is founded upon a common goal of helping you get the best from your SAP solution and your in-house SAP expertise.

Extending our Support to the SAP Community

Are you and your business prepared should Coronavirus impact employee availability and your SAP ERP solution?

Key Facts about itelligence SAP Support

SAP Support with Scapa

itelligence provide a blend of global presence with a personal service

James Adams, Chief Information Officer, Scapa

itelligence is Redefining SAP Support

As one of the leading SAP support providers itelligence has re-defined SAP support. We’ve introduced a new support model that is highly flexible and easy to consume. Our extensive SAP capability, global operations and our open access to a vast pool of dedicated SAP Support resources – as opposed to mixed project delivery and support – across all applications, modules and technologies provides the ability for itelligence to flex from the lightest of touch in steady state operations through to full Managed Services during major transition projects and beyond.

We are here to keep things simple and allow our customers the flexibility and commercial management to meet their business objectives in a dynamic manner. The scope of our SAP Support service portfolio, breadth of SAP expertise and itelligence intellectual property combined with our Managed Cloud platform services allows itelligence to truly be your local partner with global reach.

SAP Support and SAP Application Management Services Overview

Application Support

We support you with flexible SAP Application Management Services and provide a single point of contact for Cloud and On premise Support Services with choice of platform (Public Cloud, Private Cloud, Managed Cloud and Hyperscale options).

Stabilisation & Hypercare

Intensive support is most needed in the first weeks after SAP implementation or migration. We are here for you from the initial go-live and offer close monitoring of your system management.

Release & Innovation Management

Always up to date: We make sure that your software environment, processes and expertise always meet the latest standards.

Transition Services

Want to switch to itelligence from internal or another managed services partner? We make it simple with a tried and tested method.

Service Delivery Management

With itelligence, you have a central contact for all managed services at your disposal. Get to know your service delivery manager.

SAP Support with Irwin Mitchell LLP

itelligence provide the service we want, they’re easy to talk to, they understand our business, and understand the sector. There is no reason for us to go anywhere else!

Jason Harley, Head of Commercial Finance, Irwin Mitchell LLP

Application Support: itelligence Services Delivered Concisely

SAP Application Management Services

Whether you have the classic SAP Business Suite or already use SAP S/4HANA, rigorous maintenance, fast support responses, and fast roll out for innovations are and will remain vital.

With our application management services for the SAP Business Suite and SAP S/4HANA, we take care of everything: SLA and ITIL based support eliminates user-based errors, assists your users, implements updates, and manages your SAP applications and processes.

The starting point is a structured knowledge transfer. After that, local and global AMS experts are there to answer your inquiries – 24/7 on request.

  • Reduced service costs despite first-class, individual support
  • Far fewer software problems and risks
  • IT and Business experts as personal points of contact

SAP Business ByDesign AMS

Manage your entire business with the SAP Business ByDesign cloud suite. Even though the solution is centralised, simple maintenance and regular updates are not enough. Application and user support from SAP Business ByDesign specialists are required.

We support your team in all aspects of cloud solutions management, around the clock, with the SAP Business ByDesign AMS. We advise your users on the specifics of the system – such as master data settings. We personalise your solutions with customisation and development services. itelligence is one of only a few SAP partners that deal with incidents directly in SAP Business ByDesign.

  • No external ticket system required
  • Flexible services relieve your IT department
  • Local support takes country specific legal requirements into consideration

SAP Hybris Marketing AMS

Manage leads, develop dynamic customer profiles, create segmentation and campaigns, and tailor offers precisely to each buyer, with SAP Hybris Marketing. This increases customer loyalty.

But all this only works when the solution is seamlessly integrated within your existing SAP environment. Furthermore, it is crucial that problems with software can be solved around the clock. In addition, the marketing solution must be agile enough to expand if market conditions change.

The itelligence Center of Expertise supports your IT team with all of these tasks. At your request, and on the basis of a service-level agreement, we manage every step – from licensing, to implementation and hosting, to system optimisation. Moreover, you gain access to the latest SAP Hybris services, including incident management according to ITIL, and a 24/7 on-call service.

  • Greatest accessibility and reliability for SAP Hybris applications at predictable costs
  • Customisation and expansion of your marketing platform according to up-to-date, individual requirements
  • Complete service package from a single source – from consultation to support

SAP Hybris Cloud for Customer AMS

The solutions portfolio from SAP Hybris Cloud for Customer combines CRM functions for marketing, customer service and social networking.

A crucial advantage: Instead of merely managing your customer contacts as in the classic CRM age, you build and maintain personal relationships – and tailor marketing and sales activities to them individually.

Requirements are changing rapidly, especially in this area: New technologies and social networks emerge, and international customer expectations differ. If you want to maintain a long-term competitive advantage, you need vital market expertise and SAP solutions need to be adapted quickly.

The experts from itelligence support you from A to Z. We not only help you with implementation and maintenance, but also advise you on optimal configuration, show you extension opportunities, and remain on hand with the latest expertise. We offer support from incident management according to ITIL and also provide 24/7 call services.

  • Greatest accessibility and reliability for SAP Hybris applications at predictable costs
  • Customisation and expansion of your CRM platform according to up-to-date, individual requirements
  • Complete service package from a single source – from consultation to support

SAP SuccessFactors AMS

The solutions in the SAP SuccessFactors portfolio enable businesses to perfectly adapt their human resource management to Generation Y and digitalisation. From recruiting to succession planning, talent management is integrated on the basis of precise analyses. It is a central but complex solution landscape that requires special expertise for efficient use.

Using SAP SuccessFactors AMS, we help you manage your HR solutions in the cloud. We advise your team and solve problems quickly and effectively, such as incorrect data sources or false configurations. You are able to tailor your solution to your needs after implementation with custom services. And, we are always at your side with integrated incident management – giving you time to focus on taking care of your talent.

  • Optimised and approved service based on a transparent agreement
  • Flexible services reduce workload for your IT department
  • IT and business experts as personal contacts

Why We’re the Right Application Management Services Partner for You

We Offer You Comprehensive AMS Support Worldwide

No matter which sector or region you are active in, we provide extensive SAP help and support for all your solutions from A to Z. From analysing and optimising your processes, to implementing tailored systems to suit your needs, to service and maintenance of your SAP system landscape.

Use Your SAP Solutions to Their Full Potential

When it comes to fully exploiting the potential of your SAP solutions, we are the first choice for many businesses. We support our customers with a unique wealth of SAP technical experience gained from a multitude of successful projects.

Profit from Our Long-Standing SAP Expertise

Our years of experience in SAP Global Partner application management services and cloud services mean we understand the diverse SAP solutions. We manage customers of all sizes and in all industries, from local mid-size companies to international corporations.

Get an up-to-date overview of SAP Application Management - Get the PAC Report

In order to get a better overview of the status quo and future development in the field of SAP application management, PAC questioned 207 SAP and IT managers between July and August 2018 across various countries in Europe, asking about their views and opinions. The study aims to provide a current overview of how companies are maintaining and refining existing software applications, and what challenges they see in this regard, also in terms of developments such as the cloud, software as a service, DevOps, or agile software projects.  Get the report

Transition SAP Support to itelligence

Moving over to an itelligence Support Service is a painless activity using our proven Transition Service. Quick, efficient and effective, our basic service can be made available in as little as 5 days from giving us the go-ahead. itelligence customers are leading the way in exploiting the new SAP technologies that are powering Digital Transformation, from SAP S/4HANA and SAP User Experience to Connected Clouds beyond the digital core, Big Data, Analytics and IoT innovation. With our award-winning SAP Support Services and our certified SAP Training Courses, we truly offer a ‘one stop shop’ for your SAP requirements.

An Insight Into Our Projects

Evergreen & SAP BW/4HANA

The implementation of SAP S/4HANA & BW/4HANA enabled Evergreen Garden Care to have their financial information in one place with profitability analytics instantly available.

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Kingspan Group

The implementation of SAP SuccessFactors Succession Management solution enabled the HR team and managers from Kingspan Group to continuously identify, nominate, develop, and retain high performing talent.

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Mercury Engineering

The implementation of SAP SuccessFactors solution enabled the compensation team and managers from Mercury Engineering to follow standardised and robust planning processes for conducting employee salary reviews and rewards in a consistent and transparent way.

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Premier Foods

SAP Analytics Cloud Planning was implemented as a solution to improve and standardise the commercial planning process. The integration with SAP SuccessFactors will help drive the HR planning process.

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NTT Data

SAP SuccessFactors was implemented to streamline payroll processes, improve workflows to stakeholders, and manage and standardise people processes in a single platform.

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Smyths Toys

itelligence’s strategy for the rollout of new SAP Commerce Cloud websites across Smyth’s central European region ensured rapid completion and cost efficiency, with minimal interruption to services.

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Boughey Distribution

The customer portal's comprehensive range of functions brings direct benefits, allowing customers to easily process and manage orders, and book in and manage their goods. It makes the process of monitoring, analysing and overseeing stock levels simple, with the ability to produce regular KPIs.

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Certsure was seeking a more efficient means by which to manage customer interactions. The aim was to improve responsiveness, modernise the flow of information, keep customers better informed, reduce strain on internal resources and raise the overall standard of customer service.

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Malvern Panalytical

Malvern Panalytical understood that its provisional B2B Commerce experience did not deliver added value and was unrepresentative of the standards that Malvern strives to maintain. Itelligence implemented customer portal to transform customer experiences and increase orders.

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Malvern Panalytical

Malvern Panlytical were convinced that if the project was delivered successfully, they would benefit by reducing transactional processing overheads from their supply chain, whilst reaping the benefits of better collaboration with their suppliers, communicating in real-time.

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