The Right SAP Support Partner for your SAP Journey
Selecting your SAP Support partner isn’t always as simple as comparing support services, service levels and prices. When selecting your strategic SAP Support, and potentially broader SAP managed services partner, there are multiple facets that should be considered in order to provide confidence that you’ve made the best and most appropriate choice.
From your journey to S/4HANA, the impact of connected Clouds, Analytics, relevant Industry Expertise, and of course, the interconnection of the SAP Support service itself with your SAP Roadmap, you need an engagement model that demonstrates a true understanding and appreciation of your business, one that is founded upon a common goal of helping you get the best from SAP solution and your in-house SAP expertise.
SAP Support with Scapa
itelligence provide a blend of global presence with a personal service
itelligence is Redefining SAP Support
As one of the leading SAP support providers itelligence has re-defined SAP support. We’ve introduced a new support model that is highly flexible and easy to consume. Our extensive SAP capability, global operations and our open access to a vast pool of dedicated SAP Support resources – as opposed to mixed project delivery and support – across all applications, modules and technologies provides the ability for itelligence to flex from the lightest of touch in steady state operations through to full Managed Services during major transition projects and beyond.
We are here to keep things simple and allow our customers the flexibility and commercial management to meet their business objectives in a dynamic manner. The scope of our SAP Support service portfolio, breadth of SAP expertise and itelligence intellectual property combined with our Managed Cloud platform services allows itelligence to truly be your local partner with global reach.
SAP Support with Irwin Mitchell LLP
itelligence provide the service we want, they’re easy to talk to, they understand our business, and understand the sector. There is no reason for us to go anywhere else!
Application Support: itelligence Services Delivered Concisely
SAP Application Management Services
Whether you have the classic SAP Business Suite or already use SAP S/4HANA, rigorous maintenance, fast support responses, and fast roll out for innovations are and will remain vital.
With our application management services for the SAP Business Suite and SAP S/4HANA, we take care of everything: SLA and ITIL based support eliminates user-based errors, assists your users, implements updates, and manages your SAP applications and processes.
The starting point is a structured knowledge transfer. After that, local and global AMS experts are there to answer your inquiries – 24/7 on request.
- Reduced service costs despite first-class, individual support
- Far fewer software problems and risks
- IT and Business experts as personal points of contact
SAP Business ByDesign AMS
Manage your entire business with the SAP Business ByDesign cloud suite. Even though the solution is centralised, simple maintenance and regular updates are not enough. Application and user support from SAP Business ByDesign specialists are required.
We support your team in all aspects of cloud solutions management, around the clock, with the SAP Business ByDesign AMS. We advise your users on the specifics of the system – such as master data settings. We personalise your solutions with customisation and development services. itelligence is one of only a few SAP partners that deal with incidents directly in SAP Business ByDesign.
- No external ticket system required
- Flexible services relieve your IT department
- Local support takes country specific legal requirements into consideration
SAP Hybris Marketing AMS
Manage leads, develop dynamic customer profiles, create segmentation and campaigns, and tailor offers precisely to each buyer, with SAP Hybris Marketing. This increases customer loyalty.
But all this only works when the solution is seamlessly integrated within your existing SAP environment. Furthermore, it is crucial that problems with software can be solved around the clock. In addition, the marketing solution must be agile enough to expand if market conditions change.
The itelligence Center of Expertise supports your IT team with all of these tasks. At your request, and on the basis of a service-level agreement, we manage every step – from licensing, to implementation and hosting, to system optimisation. Moreover, you gain access to the latest SAP Hybris services, including incident management according to ITIL, and a 24/7 on-call service.
- Greatest accessibility and reliability for SAP Hybris applications at predictable costs
- Customisation and expansion of your marketing platform according to up-to-date, individual requirements
- Complete service package from a single source – from consultation to support
SAP Hybris Cloud for Customer AMS
The solutions portfolio from SAP Hybris Cloud for Customer combines CRM functions for marketing, customer service and social networking.
A crucial advantage: Instead of merely managing your customer contacts as in the classic CRM age, you build and maintain personal relationships – and tailor marketing and sales activities to them individually.
Requirements are changing rapidly, especially in this area: New technologies and social networks emerge, and international customer expectations differ. If you want to maintain a long-term competitive advantage, you need vital market expertise and SAP solutions need to be adapted quickly.
The experts from itelligence support you from A to Z. We not only help you with implementation and maintenance, but also advise you on optimal configuration, show you extension opportunities, and remain on hand with the latest expertise. We offer support from incident management according to ITIL and also provide 24/7 call services.
- Greatest accessibility and reliability for SAP Hybris applications at predictable costs
- Customisation and expansion of your CRM platform according to up-to-date, individual requirements
- Complete service package from a single source – from consultation to support
SAP SuccessFactors AMS
The solutions in the SAP SuccessFactors portfolio enable businesses to perfectly adapt their human resource management to Generation Y and digitalisation. From recruiting to succession planning, talent management is integrated on the basis of precise analyses. It is a central but complex solution landscape that requires special expertise for efficient use.
Using SAP SuccessFactors AMS, we help you manage your HR solutions in the cloud. We advise your team and solve problems quickly and effectively, such as incorrect data sources or false configurations. You are able to tailor your solution to your needs after implementation with custom services. And, we are always at your side with integrated incident management – giving you time to focus on taking care of your talent.
- Optimised and approved service based on a transparent agreement
- Flexible services reduce workload for your IT department
- IT and business experts as personal contacts
Why We’re the Right Application Management Services Partner for You
We Offer You Comprehensive AMS Support Worldwide
No matter which sector or region you are active in, we provide extensive SAP help and support for all your solutions from A to Z. From analysing and optimising your processes, to implementing tailored systems to suit your needs, to service and maintenance of your SAP system landscape.
Use Your SAP Solutions to Their Full Potential
When it comes to fully exploiting the potential of your SAP solutions, we are the first choice for many businesses. We support our customers with a unique wealth of SAP technical experience gained from a multitude of successful projects.
Profit from Our Long-Standing SAP Expertise
Our years of experience in SAP Global Partner application management services and cloud services mean we understand the diverse SAP solutions. We manage customers of all sizes and in all industries, from local mid-size companies to international corporations.
Get an up-to-date overview of SAP Application Management - Get the PAC Report
In order to get a better overview of the status quo and future development in the field of SAP application management, PAC questioned 207 SAP and IT managers between July and August 2018 across various countries in Europe, asking about their views and opinions. The study aims to provide a current overview of how companies are maintaining and refining existing software applications, and what challenges they see in this regard, also in terms of developments such as the cloud, software as a service, DevOps, or agile software projects. Get the report
Transition SAP Support to itelligence
Moving over to an itelligence Support Service is a painless activity using our proven Transition Service. Quick, efficient and effective, our basic service can be made available in as little as 5 days from giving us the go-ahead. itelligence customers are leading the way in exploiting the new SAP technologies that are powering Digital Transformation, from SAP S/4HANA and SAP User Experience to Connected Clouds beyond the digital core, Big Data, Analytics and IoT innovation. With our award-winning SAP Support Services and our certified SAP Training Courses, we truly offer a ‘one stop shop’ for your SAP requirements.
An Insight Into Our Projects
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