The Right SAP Support Partner for your SAP Journey
Selecting your SAP Support partner isn’t always as simple as comparing support services, service levels and prices. When selecting your strategic SAP Support, and potentially broader SAP managed services partner, there are multiple facets that should be considered in order to provide confidence that you’ve made the best and most appropriate choice.
From your journey to S/4HANA, the impact of connected Clouds, Analytics, relevant Industry Expertise, and of course, the interconnection of the SAP Support service itself with your SAP Roadmap, you need an engagement model that demonstrates a true understanding and appreciation of your business, one that is founded upon a common goal of helping you get the best from SAP solution and your in-house SAP expertise.
What You Should Consider When Selecting Your SAP Support Partner
Your Journey to SAP S/4HANA
As an SAP ERP customer, you may be running an older version of SAP and will no doubt be considering your journey to S/4HANA in order to unlock additional business value and innovation from your SAP investment.
It’s important that your SAP Partner has the method, tools, process and references to take you on your S/4HANA journey, including the potential to provide temporary Managed Cloud platforms that may well become redundant once the journey is completed.
SAP Cloud Solutions
SAP customers have the opportunity to extend their SAP Digital Core with additional Cloud Solutions from SAP. Whether you’re entering the HR world of SuccessFactors, considering e-procurement with Ariba or enhancing Customer Engagement with SAP C/4HANA applications, it’s important that your SAP Support Partner not only understands, but can assist in the implementation and support of these extended solutions.
Innovation
The Internet of Things (IoT), Artificial Intelligence (AI) and Machine Learning (ML) are examples of emerging concepts where SAP is embedding the latest capabilities into its applications to give customers the benefit of powerful innovation within business processes.
Equally, it’s important that your SAP Support Partner understands the latest innovations and is able to provide proactive advice, ideas and recommendations to take you to this new and exciting business systems paradigm.
Hybrid Cloud Integration
As much as we might like to think it will be, in this new world, not everything connected to the SAP Digital Core will be from the SAP stable. You may have SAP and non-SAP Cloud applications already deployed, so it’s important your SAP Partner has the Cloud skills to support the integration points of your cloud landscape.
Your SAP Support Partner needs to understand hybrid-cloud integration and be experienced in connecting non-SAP applications to the SAP Digital Core.
Managed Cloud Platforms
We are finding that customers with SAP and other legacy on-premise solutions are increasingly exploring alternatives to investing in and running their own data centres. There is a growing desire to put these systems in the Cloud, and in the case of SAP solutions, engaging their SAP Support Partner to manage them. Having a SAP partner who understands how to move these applications into the Cloud is equally important.
With the rapid expansion of Cloud services and complex IT infrastructures, it is essential to have the right SAP Partner on your side with a broad range of Managed Cloud capabilities, including the option of their own platforms as well those from hyper-scale providers. itelligence provides Managed Cloud platforms and services from it’s 13 data centres around the world.
Analytics
Whilst Analytics is becoming increasingly embedded in the SAP applications themselves, which in itself provides a massive leap forward for many customers, there is an increasing appetite for Enterprise Analytics pulling on data from disparate data sources and potentially serving such Analytics capabilities to end-users through Cloud applications.
The world of Data and Analytics needs to be an integral consideration in your SAP journey and hence having a SAP Support partner with a deep understanding of how to develop and support your overarching Analytics strategy is increasingly important.
Hybrid SAP Support
Your future SAP landscape may well manifest itself as a combination of On-Premise and public Cloud applications that could themselves be integrated to non-SAP applications, also potentially in the Cloud. Accordingly, your SAP Support model needs to reflect the adoption of SAP public Cloud solutions, where support itself has a different meaning to the on-premise world and integration becomes a potential grey area.
Your SAP Support partner needs to offer subtly different services to ensure that you understand the potential of new releases and where the conversation is more about adoption, changes in configuration and general advice and guidance than it is about break-fix.
SAP Support with Scapa
itelligence provide a blend of global presence with a personal service
itelligence is Redefining SAP Support
As one of the leading SAP support providers itelligence has re-defined SAP support. We’ve introduced a new support model that is highly flexible and easy to consume. Our extensive SAP capability, global operations and our open access to a vast pool of dedicated SAP Support resources – as opposed to mixed project delivery and support – across all applications, modules and technologies provides the ability for itelligence to flex from the lightest of touch in steady state operations through to full Managed Services during major transition projects and beyond.
We are here to keep things simple and allow our customers the flexibility and commercial management to meet their business objectives in a dynamic manner. The scope of our SAP Support service portfolio, breadth of SAP expertise and itelligence intellectual property combined with our Managed Cloud platform services allows itelligence to truly be your local partner with global reach.
SAP Support with Irwin Mitchell LLP
itelligence provide the service we want, they’re easy to talk to, they understand our business, and understand the sector. There is no reason for us to go anywhere else!
Application Support: itelligence Services Delivered Concisely
SAP Application Management Services
Whether you have the classic SAP Business Suite or already use SAP S/4HANA, rigorous maintenance, fast support responses, and fast roll out for innovations are and will remain vital.
With our application management services for the SAP Business Suite and SAP S/4HANA, we take care of everything: SLA and ITIL based support eliminates user-based errors, assists your users, implements updates, and manages your SAP applications and processes.
The starting point is a structured knowledge transfer. After that, local and global AMS experts are there to answer your inquiries – 24/7 on request.
- Reduced service costs despite first-class, individual support
- Far fewer software problems and risks
- IT and Business experts as personal points of contact
SAP Business ByDesign AMS
Manage your entire business with the SAP Business ByDesign cloud suite. Even though the solution is centralised, simple maintenance and regular updates are not enough. Application and user support from SAP Business ByDesign specialists are required.
We support your team in all aspects of cloud solutions management, around the clock, with the SAP Business ByDesign AMS. We advise your users on the specifics of the system – such as master data settings. We personalise your solutions with customisation and development services. itelligence is one of only a few SAP partners that deal with incidents directly in SAP Business ByDesign.
- No external ticket system required
- Flexible services relieve your IT department
- Local support takes country specific legal requirements into consideration
SAP Hybris Marketing AMS
Manage leads, develop dynamic customer profiles, create segmentation and campaigns, and tailor offers precisely to each buyer, with SAP Hybris Marketing. This increases customer loyalty.
But all this only works when the solution is seamlessly integrated within your existing SAP environment. Furthermore, it is crucial that problems with software can be solved around the clock. In addition, the marketing solution must be agile enough to expand if market conditions change.
The itelligence Center of Expertise supports your IT team with all of these tasks. At your request, and on the basis of a service-level agreement, we manage every step – from licensing, to implementation and hosting, to system optimisation. Moreover, you gain access to the latest SAP Hybris services, including incident management according to ITIL, and a 24/7 on-call service.
- Greatest accessibility and reliability for SAP Hybris applications at predictable costs
- Customisation and expansion of your marketing platform according to up-to-date, individual requirements
- Complete service package from a single source – from consultation to support
SAP Hybris Cloud for Customer AMS
The solutions portfolio from SAP Hybris Cloud for Customer combines CRM functions for marketing, customer service and social networking.
A crucial advantage: Instead of merely managing your customer contacts as in the classic CRM age, you build and maintain personal relationships – and tailor marketing and sales activities to them individually.
Requirements are changing rapidly, especially in this area: New technologies and social networks emerge, and international customer expectations differ. If you want to maintain a long-term competitive advantage, you need vital market expertise and SAP solutions need to be adapted quickly.
The experts from itelligence support you from A to Z. We not only help you with implementation and maintenance, but also advise you on optimal configuration, show you extension opportunities, and remain on hand with the latest expertise. We offer support from incident management according to ITIL and also provide 24/7 call services.
- Greatest accessibility and reliability for SAP Hybris applications at predictable costs
- Customisation and expansion of your CRM platform according to up-to-date, individual requirements
- Complete service package from a single source – from consultation to support
SAP SuccessFactors AMS
The solutions in the SAP SuccessFactors portfolio enable businesses to perfectly adapt their human resource management to Generation Y and digitalisation. From recruiting to succession planning, talent management is integrated on the basis of precise analyses. It is a central but complex solution landscape that requires special expertise for efficient use.
Using SAP SuccessFactors AMS, we help you manage your HR solutions in the cloud. We advise your team and solve problems quickly and effectively, such as incorrect data sources or false configurations. You are able to tailor your solution to your needs after implementation with custom services. And, we are always at your side with integrated incident management – giving you time to focus on taking care of your talent.
- Optimised and approved service based on a transparent agreement
- Flexible services reduce workload for your IT department
- IT and business experts as personal contacts
Why We’re the Right Application Management Services Partner for You
We Offer You Comprehensive AMS Support Worldwide
No matter which sector or region you are active in, we provide extensive SAP help and support for all your solutions from A to Z. From analysing and optimising your processes, to implementing tailored systems to suit your needs, to service and maintenance of your SAP system landscape.
Use Your SAP Solutions to Their Full Potential
When it comes to fully exploiting the potential of your SAP solutions, we are the first choice for many businesses. We support our customers with a unique wealth of SAP technical experience gained from a multitude of successful projects.
Profit from Our Long-Standing SAP Expertise
Our years of experience in SAP Global Partner application management services and cloud services mean we understand the diverse SAP solutions. We manage customers of all sizes and in all industries, from local mid-size companies to international corporations.
Get an up-to-date overview of SAP Application Management - Get the PAC Report
In order to get a better overview of the status quo and future development in the field of SAP application management, PAC questioned 207 SAP and IT managers between July and August 2018 across various countries in Europe, asking about their views and opinions. The study aims to provide a current overview of how companies are maintaining and refining existing software applications, and what challenges they see in this regard, also in terms of developments such as the cloud, software as a service, DevOps, or agile software projects. Get the report
Transition SAP Support to itelligence
Moving over to an itelligence Support Service is a painless activity using our proven Transition Service. Quick, efficient and effective, our basic service can be made available in as little as 5 days from giving us the go-ahead. itelligence customers are leading the way in exploiting the new SAP technologies that are powering Digital Transformation, from SAP S/4HANA and SAP User Experience to Connected Clouds beyond the digital core, Big Data, Analytics and IoT innovation. With our award-winning SAP Support Services and our certified SAP Training Courses, we truly offer a ‘one stop shop’ for your SAP requirements.
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