What You Should Consider When Selecting an SAP Support Partner

What You Should Consider When Selecting an SAP Support Partner

What should you consider when selecting your SAP support partner?  Choosing your SAP support partner isn’t always as simple as comparing support services, service levels and prices. There are multiple facets that should be considered to install confidence that you’ve made the best and most appropriate choice.

itelligence delivers SAP Support Services across the complete SAP landscape with extensive expertise in harmonising,simplifying and optimising your investment in SAP.

It is vital you have a SAP Partner who can help you with the following:

Your Journey to SAP S/4HANA

As an SAP ERP customer, you may be running an older version of SAP and will no doubt be considering your journey to S/4HANA in order to unlock additional business value and innovation from your SAP investment.It’s important that your SAP Partner has the method, tools, process and references to take you on your S/4HANA journey, including the potential to provide temporary Managed Cloud platforms that may well become redundant once the journey is completed.

SAP Cloud Solutions

SAP customers have the opportunity to extend their SAP Digital Core with additional Cloud Solutions from SAP. Whether you’re entering the HR world of SuccessFactors, considering e-procurement with Ariba or enhancing Customer Engagement with SAP C/4HANA applications, it’s important that your SAP Support Partner not only understands, but can assist in the implementation and support of these extended solutions.


The Internet of Things (IoT), Artificial Intelligence (AI) and Machine Learning (ML) are examples of emerging concepts where SAP is embedding the latest capabilities into its applications to give customers the benefit of powerful innovation within business processes.Equally, it’s important that your SAP Support Partner understands the latest innovations and is able to provide proactive advice, ideas and recommendations to take you to this new and exciting business systems paradigm.

Hybrid Cloud Integration

As much as we might like to think it will be, in this new world, not everything connected to the SAP Digital Core will be from the SAP stable. You may have SAP and non-SAP Cloud applications already deployed, so it’s important your SAP Partner has the Cloud skills to support the integration points of your cloud landscape.

Your SAP Support Partner needs to understand hybrid-cloud integration and be experienced in connecting non-SAP applications to the SAP Digital Core.

Managed Cloud Platforms

We are finding that customers with SAP and other legacy on-premise solutions are increasingly exploring alternatives to investing in and running their own data centres. There is a growing desire to put these systems in the Cloud, and in the case of SAP solutions, engaging their SAP Support Partner to manage them. Having a SAP partner who understands how to move these applications into the Cloud is equally important.With the rapid expansion of Cloud services and complex IT infrastructures, it is essential to have the right SAP Partner on your side with a broad range of Managed Cloud capabilities, including the option of their own platforms as well those from hyper-scale providers. itelligence provides Managed Cloud platforms and services from it’s 13 data centres around the world.


Whilst Analytics is becoming increasingly embedded in the SAP applications themselves, which in itself provides a massive leap forward for many customers, there is an increasing appetite for Enterprise Analytics pulling on data from disparate data sources and potentially serving such Analytics capabilities to end-users through Cloud applications.The world of Data and Analytics needs to be an integral consideration in your SAP journey and hence having a SAP Support partner with a deep understanding of how to develop and support your overarching Analytics strategy is increasingly important.

Hybrid SAP Support

Your future SAP landscape may well manifest itself as a combination of On-Premise and public Cloud applications that could themselves be integrated to non-SAP applications, also potentially in the Cloud. Accordingly, your SAP Support model needs to reflect the adoption of SAP public Cloud solutions, where support itself has a different meaning to the on-premise world and integration becomes a potential grey area.Your SAP Support partner needs to offer subtly different services to ensure that you understand the potential of new releases and where the conversation is more about adoption, changes in configuration and general advice and guidance than it is about break-fix.

SAP Support and SAP Application Management Services

Our extensive SAP capability, global operations and our open access to a vast pool of dedicated SAP Support resources across all applications, modules and technologies provides the ability for itelligence to flex from the lightest of touch in steady state operations through to full Managed Services during major transition projects and beyond.

Discover more about our SAP Support Services

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If you are considering changing your current SAP Support and would like to learn more about how itelligence can help, please complete the following short form.


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