John Lewis

James Relph, BI Business Analyst, John Lewis
The team from itelligence were very helpful. Their knowledge, capabilities and experience ensured our strict time line was met with excellent results

John Lewis is a chain of upmarket department stores operating throughout the United Kingdom. The chain is owned by the John Lewis Partnership, which was created alongside the first store in the mid-1800s. John Lewis has grown to become the largest omnichannel retailer in the UK and a growing online business.

Challenges and Benefits


  • To implement a fully supported, SAP reporting platform in time for Christmas 2016 peak trading
  • To provide a solid foundation for John Lewis’s Five Year BI programme
  • To deliver the latest features and new BI tools
  • Comply with strict management reporting deadlines from day one


  • SAP BusinessObjects Business Intelligence 4.2
  • GB&Smith 360 Suite


  • Access the latest SAP BusinessObjects tools such as SAP Lumira, SAP Design Studio and SAP BI Launch pad
  • Improve user experience for business intelligence and reporting
  • Adapt licence model to allow scalability

John Lewis Case Study

Driving Insight with Business Intelligence

‘The SAP BI 4.2 upgrade at John Lewis was a huge success. The programme to upgrade was facilitated by itelligence and their partners. It was delivered on time and on budget. The system is fully bedded in and the feedback from end users and senior management is positive. A fantastic achievement!’

– James Relph, BI Business Analyst, John Lewis

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