SAP support that delivers

SAP Support That Delivers

itelligence is the #1 SAP Partner in the UK. We provide you with SAP Support and engage in a partnership with our customers as an extension to your team from Day 1.

With more than 500 SAP customers across the UK & Ireland, we have experience of every industry and scale of organisation, recognising that each and every implementation can be different – driven by a number of factors that can include unique industry practice or regulation, multiple sources of data and bespoke development requirements. Therefore we offer experienced SAP support consultants, with excellent customer service, to deliver a fully managed SAP support offering.

Our SAP Support team is located across the UK in our 3 offices. We have more support staff per customer than our competitors and on top of that our team generally have 15+ years’ experience across all SAP functional areas and applications. They deal with prioritisation, investigation and root cause analysis of the issue, through to resolution. Our SAP support team also covers your requirements for development changes. This is designed to allow you to have access to flexible development resources to make the inevitable small changes to your environment, as and when required. A key aspect of our SAP Support is that it is remote consultancy, which is called off in blocks of 30 minute segments, so it is extremely cost-effective.

quoteitelligence provide a blend of global presence with a personal service

James Adams, Chief Information Officer, Scapa

SAP Support from itelligence - simple to engage with

SAP Support from itelligence – simple to engage with

At itelligence we offer a swift and efficient process for the initial set-up of SAP support, a proven methodology for transition and a standard process for incident and change management.

The purpose of transition is to allow you a stable and firm foundation that supports your ambitions for growth. This transition service is key for the SAP Support Team to support you seamlessly and to keep business continuity. Our transition methodology secures a consistent approach to efficiently capture the necessary business processes and application knowledge to deliver high quality support services, and includes 5 stages to ensure we have all the required information, connectivity and knowledge transfer to allow itelligence to support you efficiently. One of the key areas of this partnership is onsite meetings so our SAP Support Team meet your team face-to-face to forge that relationship.

quoteIt’s about the scope and knowledge itelligence has – all available from one vendor. They have a broad spectrum of consultants covering a whole series of SAP Technologies

David Linton, SAP Director, Markit Group Ltd

SAP Support - What Value Add Means to You

SAP Support – What Value-Add Means to You

itelligence can offer a fully managed SAP Support service to customers, from hosting, proactive Technical Monitoring through to SAP Maintenance and SAP Application Support. We ensure that your environment is proactively managed effectively and has maximum availability. For every customer that engages in a support contract with us, we assign a Service Delivery Manager, who will not only manage the transition to itelligence, but more importantly manage the ongoing relationship. They will ensure that we are meeting expectations and review all activity with you on a regular basis. We will provide assistance and advice on planning enhancements for optimising the way in which your SAP system operates.

Customers of itelligence SAP support services benefit greatly from a number of value-add services, including monthly Knowledge Transfer webex sessions; assistance with your SAP Licence Audit; ticket closure surveys and eligibility to join the biggest UK SAP User Conference outside of the SAP User Group UKI Conference. These added value, inclusive options offer an easy route to learn more about the SAP products and services which may enhance your experience, improve your deployment and increase the return on investment you generate from your SAP solutions.

quoteitelligence provide the service we want, they’re easy to talk to, they understand our business, and understand the sector. There is no reason for us to go anywhere else!

Jason Harley, Head of Commercial Finance, Irwin Mitchell LLP

Download our SAP Support Services Brief

SAP Support Services Brief – Download

Download our services brief: SAP Support: Take your SAP digital journey from strategy to project to support with itelligence here to find out why itelligence is your end-to-end support partner for maximising your investment in SAP.

itelligence SAP Support infographic

itelligence SAP Support Infographic

View and download this infographic to see how itelligence delivers SAP Support Services across the complete SAP landscape with extensive expertise in harmonising, simplifying and optimising your investment in SAP.

10 questions your SAP Support Partner hopes you never ask!

10 questions your SAP Support Partner hopes you never ask!

Download our infographic: “10 questions your SAP Support Partner hopes you never ask!” Obviously you’re welcome to ask us all these questions & we’ll be happy to give you a comprehensive answer.

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