SAP Support

SAP Support

SAP Support: Take your SAP digital journey from strategy to project to support with itelligence

itelligence is the #1 SAP Support Partner in the UK. We provide flexible SAP Support and engage in a partnership with our customers as an extension to your team from Day 1.

With more than 600 SAP customers across the UK & Ireland, we have experience of every industry and scale of organisation, recognising that each and every implementation can be different – driven by a number of factors that can include unique industry practice or regulation, multiple sources of data and bespoke development requirements. Therefore we offer experienced SAP Support consultants with excellent customer service, to deliver a fully managed SAP support offering


quoteitelligence provide a blend of global presence with a personal service

James Adams, Chief Information Officer, Scapa

SAP Support from itelligence - simple to engage with

SAP Support Plus+ For SAP Customers

Today’s SAP Support model needs to support business requirements – closing the gap between the applications and the business community. This demands access to more devices, many more applications, greater diversity of SAP Support skills and in-depth analytics. With the appetite for digital transformation, real-time operations, an increasingly mobile workforce, and the cloud providing access to new service models and enhanced customer interactions, many SAP customers are trying to access new business processes and leverage new services, but struggle with the level of pace, bandwidth to act and complexities of introducing such initiatives.


quoteIt’s about the scope and knowledge itelligence has – all available from one vendor. They have a broad spectrum of consultants covering a whole series of SAP Technologies

David Linton, SAP Director, Markit Group Ltd

SAP Support - What Value Add Means to You

Redefining SAP Support

itelligence has re-defined SAP support by introducing a new support model that is highly flexible and easy to consume. itelligence ‘Support Plus+ ‘ closely aligns to your own IT maturity model to deliver insight and innovation. Our extensive SAP capability, global operations and our open access to a vast pool of SAP Support resources across all applications, modules and technologies provides the ability for itelligence to flex from the lightest of touch in steady state operations through to full managed services during major transition projects and beyond. We are here to keep things simple and allow our customers the flexibility and commercial management to meet their business objectives in a dynamic manner. The scope of our SAP Support service portfolio, breadth of SAP expertise and itelligence intellectual property combined with our hosting and cloud services allows itelligence to truly be your local partner with global reach. We offer flexible SAP Support service models for all stages of your SAP lifecycle:

To maintain business as usual operations including SAP maintenance, service tickets, quick answers and small changes, our ‘Active’ model presents an easy way to access itelligence UK and global support services.

Our ‘Pro-Active’ offering builds upon our ‘Active’ model, introducing a higher level of completeness to free up your internal resources with mutually agreed service delivery management activities, tighter service level agreement targets and the proactive delivery of services.

For those organisations who want to really focus on business outcomes rather than software maintenance, ‘Innovate’ allows the seamless provision of proactive services, solving the problem of balancing ‘business as usual’ with transformational change project support. Customers can define, accelerate and de-risk their transition to a digital future with a programme of continuous business improvements.

 View our SAP Support Service BriefCapture2




Are you looking for ways to get more value from your SAP Support resources and IT budget?

itelligence’s SAP Support Plus+ for SAP Application Management Services may be the answer. Application Management is our core operations service specifically designed to be highly flexible and expansive across your SAP application estate. Delivered through the SAP Support Plus+ engagement model, our service packages – Active, Proactive and Innovate call upon the same highly experienced services team with a common service management approach.


 View our Support Plus+ Application Management Services Brief

Transition SAP Support to itelligence

Moving over to an itelligence Support Service is a painless activity using our proven Transition Service. This provides for multiple activity profiles aligned to the service SLA selected. Quick, efficient and effective, our basic service can be made available in as little as 5 days from contract signature.

itelligence customers are leading the way in exploiting the new SAP technologies that are powering Digital Transformation, from Big Data and Analytics to the Cloud, SAP User Experience and the SAP S/4HANA digital core. With our award-winning SAP Support Services and our certified SAP Training Courses, we truly offer a ‘one stop shop’ for your SAP requirements.

quoteitelligence provide the service we want, they’re easy to talk to, they understand our business, and understand the sector. There is no reason for us to go anywhere else!

Jason Harley, Head of Commercial Finance, Irwin Mitchell LLP

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