Redefining SAP Support
itelligence has re-defined SAP support by introducing a new support model that is highly flexible and easy to consume. itelligence ‘Support Plus+ ‘ closely aligns to your own IT maturity model to deliver insight and innovation. Our extensive SAP capability, global operations and our open access to a vast pool of SAP Support resources across all applications, modules and technologies provides the ability for itelligence to flex from the lightest of touch in steady state operations through to full managed services during major transition projects and beyond. We are here to keep things simple and allow our customers the flexibility and commercial management to meet their business objectives in a dynamic manner. The scope of our SAP Support service portfolio, breadth of SAP expertise and itelligence intellectual property combined with our hosting and cloud services allows itelligence to truly be your local partner with global reach. We offer flexible SAP Support service models for all stages of your SAP lifecycle:
To maintain business as usual operations including SAP maintenance, service tickets, quick answers and small changes, our ‘Active’ model presents an easy way to access itelligence UK and global support services.
Our ‘Pro-Active’ offering builds upon our ‘Active’ model, introducing a higher level of completeness to free up your internal resources with mutually agreed service delivery management activities, tighter service level agreement targets and the proactive delivery of services.
For those organisations who want to really focus on business outcomes rather than software maintenance, ‘Innovate’ allows the seamless provision of proactive services, solving the problem of balancing ‘business as usual’ with transformational change project support. Customers can define, accelerate and de-risk their transition to a digital future with a programme of continuous business improvements.
View our SAP Support Service Brief
Are you looking for ways to get more value from your SAP Support resources and IT budget?
itelligence’s SAP Support Plus+ for SAP Application Management Services may be the answer. Application Management is our core operations service specifically designed to be highly flexible and expansive across your SAP application estate. Delivered through the SAP Support Plus+ engagement model, our service packages – Active, Proactive and Innovate call upon the same highly experienced services team with a common service management approach.
View our Support Plus+ Application Management Services Brief