SAP Support Expertise – The Full Service

SAP Support Expertise – The Full SAP Support Service from itelligence

View our SAP Support Expertise infographic below or download it as a pdf.

SAP Support Expertise

SAP Support Expertise from itelligence

itelligence delivers SAP Support Services across the complete SAP landscape with extensive expertise in harmonising, simplifying and optimising your investment in SAP.

SAP Support – Why itelligence?

The UK Number 1 VAR

  • Platinum SAP Partner – awarded with 19 special expertise partnerships
  • Pinnacle Award for S/4 HANA adoption partner of the year 2016
  • Pinnacle Award for global VAR of the year.

Hybrid SAP Support

  • A single point of access for cloud and on-premise SAP Support

SAP Support Incidents and change requests called off in 30-minute blocks

  • SLA, KPI and detailed AMS statement reports provided each month by Service Delivery Manager
  • SAP License Audit assistance as value-add maintenance service

Local UK SAP Support

  • 60+ UK-based consultants
  • 24/7, 365 P1 basis cover (TMS customers)
  • UK based resources

Hosting Services

  • 10 global datacentres – all with a UK front-facing team

Customer Satisfaction

  • 90%+ customer satisfaction from ticket resolution surveys

SAP Support Expertise – The numbers speak for themselves

  • Average of 15+ years SAP experience in UK SAP Managed Services division
  • 330+ maintenance and AMS customers
  • 500+ customers in the UK
  • 5000+ customers worldwide
  • 23 global managed services offices

SAP Support – Find out more

• Read our SAP Support home page for more information

• Find out more about our SAP Support Services

• Download our SAP Support Services brief: SAP Support: Take your SAP digital journey from strategy to project to support with itelligence

• Download our infographic: 10 questions your SAP Support Partner hopes you never ask!

• Download the infographic from this page: The full SAP Support service

• Contact us by email



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