25th Anniversary Blog Series: itelligence Achieves Partner Center of Expertise Certification from SAP (2011)

itelligence announced it had achieved Partner Center of Expertise certification from SAP AG. Following an extensive audit of its service and support organization, itelligence was verified as offering support to its customers in accordance with SAP’s current technical and organizational standards. The Partner Center of Expertise certification is a support center certification offered by the SAP Active Global Support organization, supported by SAP’s Partner Services Delivery team. It covers a channel partner’s entire support center, including support staff, support processes and infrastructure. Certification validates that a channel partner’s support organization fulfills the minimum requirements needed to provide high-quality support services to its customers for SAP® Business All-in-One and SAP BusinessObjects™ solutions. The certification will become mandatory for all partners selling, providing and delivering compliant customer support processes.

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