The countdown is on! On December 31, 2017, SAP will stop providing standard support for SAP Solution Manager 7.1. An upgrade to the new version (7.2) is worthwhile for this and many other reasons. The…
Latest itelligence Managed Services Customer Satisfaction Survey Demonstrates Continuous Improvement The results are in! Responses to our itelligence Managed Services Customer Satisfaction Survey for the second half of 2016 indicate that we are exceeding expectations…
Manager, Customer Service Operations
Emery Streit is currently the Manager of Customer Service Operations for itelligence, North America specializing in customer satisfaction and support processes/tools for SAP Centers of Excellence. He has over 15 years of experience with IT Service Management and ITIL processes, governance and recently SAP Solution Manager. His experience includes both SAP and Non-SAP service management along with being on the consultant side and the customer side. This broad background helps him see a customer’s whole picture and develop the most effective plans for success. Emery runs the Customer Satisfaction Survey program at itelligence and has done so for the past 3 years. He resides in Lebanon, OH with his wife and 3 kids.