In this podcast, we discuss 5 customer experience trends during the COVID-19 pandemic, how businesses are coping, and what it means for the future.
The CX Angle Podcast: 5 CX Trends from COVID-19
All posts of itelligence
The CX Angle Podcast: CX during a Pandemic
In this podcast, we discuss how customer experience has been impacted by societal changes due to the COVID-19 pandemic.
The CX Angle Podcast: CX and the Retail Industry
In this podcast, we discuss the impact of customer experience on the retail industry with Sterling Raehtz, Business Development Manager for ShopperTrak.
The CX Angle Podcast: CX Winners and Losers – Hertz and Kroger
This podcast discusses two companies in terms of the customer experience they are providing to customers: Hertz and Kroger.
The CX Angle Podcast: Customer Experience and Manufacturing
A podcast with itelligence industry expert Brian Everett and Jeremy Cross explores how the manufacturing industry is handling customer experience.
The CX Angle Podcast: Solving Customer Experience for Black Friday
This podcast discusses one of the biggest shopping days of the year, and how it is a disaster from a customer experience perspective.
The CX Angle Podcast: AI, Smart Speakers and Virtual Assistants
This podcast discusses the rise in popularity of smart speakers and voice technology and its current/future impact on customer experience.
The CX Angle Podcast: CRM Pitfalls and Recommendations
In this podcast, itelligence experts discuss three different pitfalls and recommendations to consider when implementing CRM for sales teams.
The CX Angle Podcast: Barriers that Impact Customer Experience
In this episode of The CX Angle podcast, itelligence experts discuss eliminating barriers that impact your ability to deliver a great customer experience.
The CX Angle Podcast: CX Winners – Domino’s
In this episode of The CX Angle podcast, itelligence experts discuss the success of Domino’s Pizza in transforming their customer experience.
