itelligence, Author at itelligence North America

The CX Angle Podcast: CX Winners and Losers – Hertz and Kroger

02/06/2020 by itelligence |Customer Experience, Local Blog

This podcast discusses two companies in terms of the customer experience they are providing to customers: Hertz and Kroger.

The CX Angle Podcast: Customer Experience and Manufacturing

12/13/2019 by itelligence |Customer Experience, Local Blog

A podcast with itelligence industry expert Brian Everett and Jeremy Cross explores how the manufacturing industry is handling customer experience.

The CX Angle Podcast: Solving Customer Experience for Black Friday

11/21/2019 by itelligence |Customer Experience, Local Blog

This podcast discusses one of the biggest shopping days of the year, and how it is a disaster from a customer experience perspective.

The CX Angle Podcast: AI, Smart Speakers and Virtual Assistants

11/14/2019 by itelligence |Customer Experience, Local Blog

This podcast discusses the rise in popularity of smart speakers and voice technology and its current/future impact on customer experience.

The CX Angle Podcast: CRM Pitfalls and Recommendations

10/24/2019 by itelligence |Customer Experience, Local Blog

In this podcast, itelligence experts discuss three different pitfalls and recommendations to consider when implementing CRM for sales teams.

The CX Angle Podcast: Barriers that Impact Customer Experience

10/16/2019 by itelligence |Customer Experience, Local Blog

In this episode of The CX Angle podcast, itelligence experts discuss eliminating barriers that impact your ability to deliver a great customer experience.

The CX Angle Podcast: CX Winners – Domino’s

09/30/2019 by itelligence |Customer Experience, Local Blog

In this episode of The CX Angle podcast, itelligence experts discuss the success of Domino’s Pizza in transforming their customer experience.

The CX Angle Podcast: Why Talk About Customer Experience?

09/16/2019 by itelligence |Customer Experience, Local Blog

In the first episode of The CX Angle podcast, itelligence experts discuss the importance of customer experience and why we should be talking about it.