You need a commerce cloud solution that’s not just “good enough” when skies are blue, but one that’s ready to help you weather any storm.
Customer Experience
The Top 5 Budget Initiatives for 2021
In this podcast, our expert Ryan Kubec recommends the top 5 initiatives your business should seriously consider as you plan for 2021.
SAP Service Cloud New Features – Fast and Reliable Across Channels
Learn about new features in SAP Service Cloud that allow your business to respond quickly and reliably across channels.
Key Improvements Needed in Field Service Management
Learn about key improvement areas for field service execution so your service team can be proactive and increase service revenue.
Why You Should Focus on e-business, Not Just e-commerce
In this podcast, we discuss the effects of the COVID-19 pandemic on businesses, and why you should focus on e-business, not just e-commerce.
SAP Sales Cloud New Features – Smarter and Faster
SAP Sales Cloud has grown smarter and faster, allowing sales teams to spend more time building relationships and engaging with customers.
The Generational Impact on Customer Experience
In this podcast, we talk with Jimmy Dickinson, Vice President at itelligence, about how younger generations are impacting customer experience.
Positive and Negative Effects of Amazon on Customer Experience
In this podcast, Bob Meyer, Ryan Kubec and Jeremy Cross discuss the perceived positive and negative outcomes of Amazon’s influence on customer experience.
How Can Digital Humans Improve Customer Service?
Digital humans could soon be in shops and hotels near you, bringing change to the hospitality and retail industries – Thomas Normark explains.
The CX Angle Podcast: Retail Trends During COVID-19
In this podcast, Sterling Raehtz from ShopperTrak joins our experts to discuss how the retail industry has trended during the COVID-19 pandemic.
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