In the first episode of The CX Angle podcast, itelligence experts discuss the importance of customer experience and why we should be talking about it.
SAP Service Cloud is a field service management solution that provides “one-stop” for customer service, field service and service management.
Learn how SAP Sales Cloud is using machine learning and artificial intelligence for opportunity scoring, lead intelligence and more.
Learn how SAP Customer Data Cloud can help your business address many of the requirements of the GDPR and other data privacy regulations.
Learn how SAP C/4HANA taps directly into the digital core of SAP S/4HANA, simplifying the links and smoothing the path between front office and back office in one simple chain of processes optimized for machine learning, IoT and Blockchain.
Learn why it’s time for a next-generation CRM to drive customer experience through a series of moments that feel genuine and engender trust.
Learn about 5 trends driving change in customer experience and how SAP C/4HANA can help you to meet the challenges of the digital economy.
Read the perspectives of Bob Meyer, Vice President CEC Hybris, about digital transformation in 2017 and predictions for what’s to come in 2018.
Subscription services are an example of the impact of B2C on the B2B environment, causing B2B companies to rethink their business models.
Digital transformation is about having data from all sources at your fingertips, and integrations are the mash that binds it all together.