Customers Should Be the Constant in Every Success

Despite the continued economic challenges of 2010, it was a record year of success for itelligence.  Thanks to the hard work of our entire organization and the dedicated partnership approach we take with SAP clients, some of our most important achievements included:

  • Total business growth of 27% through organic customer expansion and new SAP project wins
  • The successful integration of Atlanta-based RPF Consulting, a leader in business intelligence (BI) and data warehousing solutions for large and midmarket clients
  • Geographic expansion in the U.S. through RPF and our new office in Irvine, California
  • Numerous awards and SAP accreditations:
    • 2009 SAP Business All-in-One Partner of the Year
    • 2010 SAP Pinnacle Award –SME Global Volume Partner of the Year

However, throughout 2010 and as we now execute on new plans in 2011, we have never lost sight of our single most important goal: delivering the highest quality customer service. We believe in learning each day from meaningful conversations and hands-on collaboration with customers of all sizes and across diverse industries.  Customer commitment is a major factor in our 20+ years of close SAP partnership and continued SAP business services growth.  This philosophy continues to drive our efforts in 2011 as we strive for even stronger results, including:

  • Budgeting for double-digit growth of people and revenue
  • Continued focus on customer satisfaction in all lines of business
  • Additional expansion of BI and Support Advantages westward
  • A solid foundation for entering the high-growth market of Business Intelligence

We believe all customers, whether longstanding or new, domestic or global, should expect the bar to be set even higher each year for service and satisfaction.  itelligence will continue to make a difference for customers by providing support in their own languages, providing flexible tools and support options and demonstrating the deepest knowledge of SAP, their industries and their unique business challenges and objectives.  In what other new and innovative ways can and should we all continue making a difference for customers?

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