Leveraging Your SAP Investment with an SAP Center of Excellence
Ron Ramhap, Director of Service Delivery, itelligence Inc.
An SAP COE Overview
Companies that effectively run SAP remain focused on utilizing SAP to drive business value beyond their original implementation goals. This requires leveraging three key components: their Business Processes, the SAP Application, and the underlying Infrastructure. The Center of Excellence, or COE, leverages business and IT talents and industry standard best practices to drive and achieve continued value.
itelligence’s SAP COE Advisory Services Program helps customers like you understand how best to improve your organization’s IT value focus and establish the roles, responsibilities, processes and tools that deliver increased time to value.
This blog series will define and depict the key elements of successful SAP COE, bringing together both business and IT skills and processes. Our goal, among others, is to help you appreciate the powerful value that can come from business / IT alignment and synergy. We also want to help you understand the difference between a Competency Center and a COE, as well as the three key elements of a successful SAP Center of Excellence: People, Processes and Tools.
What Defines a Successful SAP COE?
In our experience, SAP COEs are characterized by proactively demonstrating unique ways to apply technology and resources to value propositions and competitive pressures in a forward-thinking manner. SAP COEs actively look for value opportunities and build ROI in by design. As a result, SAP COEs typically achieve reduced operational costs through Incident and Problem Management and recognize increased capacity for enhancement and optimization.
Competency Center or Center of Excellence?
Given the amount of confusion that can exist, we help organizations understand the difference and added benefit between an IT-centric SAP Competency Center and a collective IT & Business SAP Center of Excellence.
SAP COE Core Components for Success
Finally, for the purpose of this first blog, it’s imperative to understand the three primary SAP COE components: People, Processes and Tools.
People perform functions, processes integrate those functions, and tools bring efficiency
- Functions are performed by a group of people, usually by knowledge or areas of expertise, in order to carry out activities related to one or more processes.
- Processes typically cross functions, are measurable and countable, have clear, valuable outcomes, and tend to be relatively few in number
- Tools help enable processes and bring efficiencies
We will go into greater detail about each of those three areas and provide illustrative examples in the coming weeks. Make sure to check out next week’s webinar with Ron Ramhap and George Lesko, CIO for Blue Buffalo, where they will educate you on how they partnered to define Blue Buffalo’s change management process to deploy to multiple suppliers. Click here to register for the event on Thurs., Feb. 26 at 1:00 p.m. CT.
Stay tuned for more details, and please send any questions you would like us to address.