Customer Service

The Path to Successful Customer Service

Field service management: how to seamlessly integrate resource planning and technical field service

Optimize Scheduling to Improve Service Quality

Product returns, complaint processing, and repairs in the workshop or on-site with the customer require effective service management. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. But it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand.

itelligence supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined process from accepting return requests to processing them. Dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile app.

From service notifications to operation planning and expense claims, itelligence experts and solutions cover all of your needs.

Customer Service: How We Can Support You

As a close, longstanding SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?

With itelligence as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.

Are You Familiar with these Service Challenges?

SAP Service Cloud: Survey Your Customers to Know How to Best Serve Them

How Can SAP C/4HANA Solutions Improve Your Service?

Find In-Depth Information on SAP Service Cloud in Our Buyer’s Guide

If you want to learn more about SAP C/4HANA solutions and how they can benefit your company, download the itelligence buyer’s guide.

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How Our Customers Benefit from Us

Camina & Schmid Feuerdesign und Technik GmbH & Co. KG, Bissendorf, Germany

Camina & Schmid produces heating and chimney inserts for wood stoves and fireplaces. As a market leader in their industry they have specialized in innovative and quality products with the "Made in Germany" label.

Koleksiyon

Koleksiyon, being one of Turkey’s most deep rooted furniture manufacturers established in 1972, continues its development today with stores in Istanbul, Ankara, Izmir, Antalya, Adana, Bodrum and Gaziantep in Turkey, with offices in EU countries, the Middle East and the USA.

MOPAŞ

MOPAŞ will catch the high speed of e-commerce in the world with digital transformation!

KWS SAAT SE, Einbeck, Germany

KWS SAAT, one of the world's leading seed producers, has been cultivating agricultural crops for the temperate climate zone for more than 160 years. With high-quality seeds for maize, sugar beets, grains, oilseed rape, sunflowers, soybeans, and catch crops, KWS meets all customer requirements.

FOSS, Hillerød, Denmark

Foss has just completed the global CRM roll-out project of introducing SAP to all sales staff and technicians. SAP is now available on 600 employees’ telephones and tablets. Great potential for efficiency.

Sluyter Logistics B.V., Rotterdam, Netherlands

Sluyter Logistics, a Dutch full-service provider with 275 employees working across nine locations, offers tailored, cost-efficient solutions for any logistical issue.

Bilkent Holding

Many of Turkey’s best-known brands and major players are part of Bilkent Holding. Comprising a total of over 20 companies across nine industries, the group’s scope of activities is far-reaching.

BEHRINGER

Within just 5 months itelligence implemented SAP Hybris Cloud for Customer at BEHRINGER. The leading supplier of band and circular saw technology is now able to collect and centrally organize smart customer data.

Dürkopp Adler

With SAP Hybris, implemented by itelligence, Dürkopp Adler has a sound e-commerce strategy platform for the future.

Komşufırın

Komşufırın is a leading Turkish bakery chain who succeeded the unique harmony of the traditional bakery concept with modern production techniques.

How SAP C/4HANA Helps You Improve Your Customer Service Management

Learn how SAP Service Cloud, automation, and self-service options can boost customer satisfaction – in this itelligence solution brief.

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How Mixed Reality Technology Helps You Improve Your Customer Service Management

Learn about the innovative itelligence service scenario, combining mixed reality with the SAP Cloud Platform – for optimized service and maintenance processes.

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Learn What Our Customers Say about Customer Service

Bob Meyer | 11/06/2018

Trends in Field Service Management

SAP Service Cloud is a field service management solution that provides “one-stop” for customer service, field service and service management.

Zeni Thakkar | 10/23/2018 Senior Director, Sales Solutions

Machine Learning in SAP Sales Cloud – What Does it Mean?

Learn how SAP Sales Cloud is using machine learning and artificial intelligence for opportunity scoring, lead intelligence and more.

Zeni Thakkar | 10/09/2018 Senior Director, Sales Solutions

Customer Data Managed in the New World of GDPR

Learn how SAP Customer Data Cloud can help your business address many of the requirements of the GDPR and other data privacy regulations.

Zeni Thakkar | 09/25/2018 Senior Director, Sales Solutions

Integrating the Front Office with the Digital Core

Learn how SAP C/4HANA taps directly into the digital core of SAP S/4HANA, simplifying the links and smoothing the path between front office and back office in one simple chain of processes optimized for machine learning, IoT and Blockchain.

Zeni Thakkar | 09/12/2018 Senior Director, Sales Solutions

Why It’s Time for a Fourth-Generation CRM

Learn why it’s time for a next-generation CRM to drive customer experience through a series of moments that feel genuine and engender trust.

Bob Meyer | 08/30/2018

5 Trends Driving Change in Customer Experience

Learn about 5 trends driving change in customer experience and how SAP C/4HANA can help you to meet the challenges of the digital economy.

Bob Meyer | 01/03/2018

Digital Transformation: A Look Back at 2017 and What’s to Come in 2018

This is the sixth in a series of blog articles to answer your questions about what digital transformation means for your business and how to get started. In the first article we explored how to…

Bob Meyer | 01/02/2018

Subscription Services in a B2B Environment: New Models of Thinking

This is the fifth in a series of blog articles to answer your questions about what digital transformation means for your business and how to get started. In the first article we explored how to…

Bob Meyer | 12/21/2017

A Major Key to Digital Transformation: Integrations

This is the fourth in a series of blog articles to answer your questions about what digital transformation means for your business and how to get started. In the first article we explored how to…

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