Information Technology

Keeping Pace with the Technology Curve

Find new strategies for IT to move from being a service provider to a primary driver of business transformation and innovation.

Ever Wonder Why IT Can Never Seem to Catch Up?

In an accelerating world, the key challenge for IT organizations is keeping pace with the rate of change. The fact is, technology is changing at a faster rate than our human ability to adapt, yet IT is expected to enable the business by adopting new technologies faster than ever.

In order to keep pace with the technology curve, IT not only needs to anticipate change, it needs to set the pace. Is your team ready?

Benchmark your IT

Insight + Flexibility + Acceleration = Success



Without insight, IT can’t understand what the business needs. Your team is seen as out of touch, and the business starts to move around you. You never catch up.


When IT has insight, it is out in front, taking full advantage of fast-changing technology to benefit the business.  IT is driving innovation.



IT is locked in with inefficient staffing, budgeting challenges and inflexible support contracts. You can’t adapt to changing business needs.


IT can easily adjust to business demands by actively managing resources to the needs of the business. You can invest exactly where resources and budget are needed to take advantage of new opportunities.



When IT falls into the gap between its capabilities and the demands of the technology curve, the business stops listening. IT is considered irrelevant, and the business starts to work around you.


IT is seen as a business enabler and an integral part of the business. Your team is prescriptive, anticipating business needs and bringing solutions to the table to solve real business challenges.

Getting on the Technology Curve

For years, IT was able to stay ahead of change. But the gaps created by the accelerating technology curve are starting to show. It’s no longer enough for IT to just maintain the status quo; that’s a sure formula for falling further behind.

It’s clear that IT can no longer go it alone. You need a partner that can help enhance and optimize your operations and provide the right business insights to help your team keep pace. But not just any partner will do. Anything less than a true full-service partner leaves you short of the curve and falling further and further behind.

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Application Management Services Can Help You Get There

It’s increasingly difficult for companies, both large and small, to “do it alone” without support from external partners. The complexity and speed of change in today’s IT environment requires an effective melding of both internal and external IT skills and technologies if you want to succeed. In fact, according to a study conducted by IDC, best-run companies tend to rely on outside partners more than others.

Engaging a strategic application management services partner is crucial. Working with a partner that delivers a true full-service approach that flexes with your needs, and anticipates industry and technology developments, will help IT to set the pace of change and keep ahead of the competition.

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The Role of IT in Best-Run Companies

Learn about the key role IT plays in best-run companies.

The Nature of AMS is Changing

Application Management Services has traditionally been viewed as a service designed to “keep the lights on,” playing an important role to increase operational efficiency, contain costs and free up internal resources. But in today’s fast-paced environment, simply “keeping the lights on” falls far short. This is why the AMS discussion is moving away from focusing on tactical efficiency gains toward finding a partner that can provide the necessary flexibility and ‘forwarding looking’ strategic capabilities to support business transformation and innovation.

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Flexible Support Model

The itelligence support model is highly flexible and easy to consume. Our full-service approach to SAP support uses a value-based model that allows us to work as an extension of your internal IT staff, providing resource continuity that frees up internal resources to focus on more strategic activities. Our full-on application management services provide:

  • Industry Expertise: More than just technicians, we bring a qualified team with deep SAP experience and industry expertise to add immediate value for the business.
  • Scalability and Flexibility: A flexible staffing model allows your business to flex the mix of resources/skillsets over time as business needs change, ensuring full use of resources, with no idle capacity.
  • Predictable Support Cost: A value-based contract model provides deployment flexibility and demand-driven consumption, with level monthly billing and the ability to roll over unused capacity throughout the term of the contract.
  • Value-add Services: We provide more value for IT by reviewing new release enhancements/ functionality, with recommendations tailored to the needs of your business and industry, and aimed at keeping your business current on the technology curve.

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itelligence is Redefining SAP Support

As a leading SAP support provider, itelligence has redefined SAP support. We’ve introduced a new support model that is highly flexible and easy to consume. We understand the challenges that IT organizations face. Our extensive SAP capability, global operations and open access to a vast pool of dedicated SAP support resources – as opposed to mixed project delivery and support – across all applications, modules and technologies allows us to flex from the lightest of touch in steady-state operations through to full managed services during major transition projects and beyond.

We are here to keep things simple and allow our customers the flexibility and commercial management to meet their business objectives in a dynamic manner. The scope of our SAP support service portfolio, breadth of SAP expertise and itelligence intellectual property, combined with our managed cloud platform services allows itelligence to truly be your local partner with global reach.

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Do You Need these Services?

Advisory Services

Get an independent view of your SAP landscape to increase the performance while reducing the risks.

Application Mgmt. Services

Turning SAP solutions into strategic tools, getting information when you need it, and expanding capabilities.

IT Strategy Consulting

Defining an effective IT strategy to increase productivity and reduce costs.

Managed Cloud Services

Accelerating menial business tasks and managing resources efficiently.

SAP Consulting

Revolutionize your business and simplify processes in all areas.

SAP Solution Manager

Support the entire lifecycle of every application – from development to operation.

More Useful Insights for IT Managers

Obstacles to Becoming More Strategic (and what you can do about it)

The unfortunate truth is that IT is still viewed as merely tactical. But how can IT change its image from being a Ticket Taker to being an Advantage Maker?

Download solution brief

Are you Realizing the Full Potential of your SAP Solution?

It can be challenging to unlock the potential of your technology landscape. Let us help you understand industry challenges, streamline processes and identify opportunities for innovation.

Download e-book

Optimize Business Processes for your Digital Journey

Business processes that run sub-optimally can increase costs and impact your time to market and profitability.

Download e-book

How Can an SAP Center of Excellence Help your Organization?

Companies that run SAP effectively have an SAP support model with a professional SAP Center of Excellence. Your SAP support model should help maximize your return on your SAP investment.

Download solution brief

Learn What Our Experts Say

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Success Stories

Kamps GmbH

Proactive application support, end-to-end system monitoring and a flexible support model by itelligence ensure that Kamps benefits from outstanding performance and security within daily business.

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Kamps GmbH – Performante Geschäftsprozesse dank NextGen AMS

itelligence übernimmt die Verantwortung für die IT-Prozesse von Kamps in Form von NextGen Application Management Services. Proaktive Applikationsbetreuung, durchgängiges Monitoring der Systeme und ein flexibles Supportmodell bieten Kamps eine hohe Performance und Sicherheit im Tagesgeschäft.

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itelligence establishes a cloud-portable testing automation platform leveraging SAP’s Solution Manager as part of Duracell’s journey to Business Suite on HANA

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Elektror airsystems

Application Management Services not only relieve the workload of Elektror employees, but also make use of economies of scale.

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Zinpro wanted an ERP that would grow as its own operations expanded, and knew their current platform was not robust enough to provide that infrastructure.

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Together with itelligence, Ceyoniq could implement SAP S/4HANA Cloud as their new ERP system in only six months and as a special project highlight, only four sub processes required slight adjustments.

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Elektror airsystems – Performance Tuning dank AMS und Remote Administration

Mit den Application Management Services werden nicht nur die Mitarbeiter entlastet, sondern auch Skaleneffekte nutzbar gemacht.

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With the introduction of SAP Sales Cloud and SAP Cloud Platform Integration, Synthomer's sales people now have an ideal tool for day-to-day business, as customer data is available online and offline.

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With the implementation of the SAP HANA database, Krempel is well prepared for the introduction of SAP S/4HANA while Remote Administration and itelligence AMS are providing the manufacturer with stability in productive operations and scalable services at projectable costs.

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DENIOS AG – SAP S/4HANA Conversion

A smooth move onto SAP S/4HANA via a system conversion with the help of itelligence experts. Topped off with securely hosted systems at the itelligence data centers and Application Management Services for high-performing business processes in all 12 countries.

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Maximize the efficiency of your SAP systems with our AddOns. Find the right solution for you.

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