Information Technology

Keeping Pace with the Technology Curve

Find new strategies for IT to move from being a service provider to a primary driver of business transformation and innovation.

Ever Wonder Why IT Can Never Seem to Catch Up?

In an accelerating world, the key challenge for IT organizations is keeping pace with the rate of change. The fact is, technology is changing at a faster rate than our human ability to adapt, yet IT is expected to enable the business by adopting new technologies faster than ever.

In order to keep pace with the technology curve, IT not only needs to anticipate change, it needs to set the pace. Is your team ready?

Benchmark your IT

Insight + Flexibility + Acceleration = Success

Insight

NO INSIGHT

Without insight, IT can’t understand what the business needs. Your team is seen as out of touch, and the business starts to move around you. You never catch up.


FULL-ON INSIGHT

When IT has insight, it is out in front, taking full advantage of fast-changing technology to benefit the business.  IT is driving innovation.

Flexibility

NO FLEXIBILITY

IT is locked in with inefficient staffing, budgeting challenges and inflexible support contracts. You can’t adapt to changing business needs.


FULL-ON FLEXIBILITY

IT can easily adjust to business demands by actively managing resources to the needs of the business. You can invest exactly where resources and budget are needed to take advantage of new opportunities.

Acceleration

NO ACCELERATION

When IT falls into the gap between its capabilities and the demands of the technology curve, the business stops listening. IT is considered irrelevant, and the business starts to work around you.


FULL-ON ACCELERATION

IT is seen as a business enabler and an integral part of the business. Your team is prescriptive, anticipating business needs and bringing solutions to the table to solve real business challenges.

Getting on the Technology Curve

For years, IT was able to stay ahead of change. But the gaps created by the accelerating technology curve are starting to show. It’s no longer enough for IT to just maintain the status quo; that’s a sure formula for falling further behind.

It’s clear that IT can no longer go it alone. You need a partner that can help enhance and optimize your operations and provide the right business insights to help your team keep pace. But not just any partner will do. Anything less than a true full-service partner leaves you short of the curve and falling further and further behind.

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Application Management Services Can Help You Get There

It’s increasingly difficult for companies, both large and small, to “do it alone” without support from external partners. The complexity and speed of change in today’s IT environment requires an effective melding of both internal and external IT skills and technologies if you want to succeed. In fact, according to a study conducted by IDC, best-run companies tend to rely on outside partners more than others.

Engaging a strategic application management services partner is crucial. Working with a partner that delivers a true full-service approach that flexes with your needs, and anticipates industry and technology developments, will help IT to set the pace of change and keep ahead of the competition.

Download the AMS Buyers Guide

The Role of IT in Best-Run Companies

Learn about the key role IT plays in best-run companies.

The Nature of AMS is Changing

Application Management Services has traditionally been viewed as a service designed to “keep the lights on,” playing an important role to increase operational efficiency, contain costs and free up internal resources. But in today’s fast-paced environment, simply “keeping the lights on” falls far short. This is why the AMS discussion is moving away from focusing on tactical efficiency gains toward finding a partner that can provide the necessary flexibility and ‘forwarding looking’ strategic capabilities to support business transformation and innovation.

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Flexible Support Model

The itelligence support model is highly flexible and easy to consume. Our full-service approach to SAP support uses a value-based model that allows us to work as an extension of your internal IT staff, providing resource continuity that frees up internal resources to focus on more strategic activities. Our full-on application management services provide:

  • Industry Expertise: More than just technicians, we bring a qualified team with deep SAP experience and industry expertise to add immediate value for the business.
  • Scalability and Flexibility: A flexible staffing model allows your business to flex the mix of resources/skillsets over time as business needs change, ensuring full use of resources, with no idle capacity.
  • Predictable Support Cost: A value-based contract model provides deployment flexibility and demand-driven consumption, with level monthly billing and the ability to roll over unused capacity throughout the term of the contract.
  • Value-add Services: We provide more value for IT by reviewing new release enhancements/ functionality, with recommendations tailored to the needs of your business and industry, and aimed at keeping your business current on the technology curve.

Download our comparison guide

itelligence is Redefining SAP Support

As a leading SAP support provider, itelligence has redefined SAP support. We’ve introduced a new support model that is highly flexible and easy to consume. We understand the challenges that IT organizations face. Our extensive SAP capability, global operations and open access to a vast pool of dedicated SAP support resources – as opposed to mixed project delivery and support – across all applications, modules and technologies allows us to flex from the lightest of touch in steady-state operations through to full managed services during major transition projects and beyond.

We are here to keep things simple and allow our customers the flexibility and commercial management to meet their business objectives in a dynamic manner. The scope of our SAP support service portfolio, breadth of SAP expertise and itelligence intellectual property, combined with our managed cloud platform services allows itelligence to truly be your local partner with global reach.

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Do You Need these Services?

Advisory Services

Get an independent view of your SAP landscape to increase the performance while reducing the risks.

Application Mgmt. Services

Turning SAP solutions into strategic tools, getting information when you need it, and expanding capabilities.

IT Strategy Consulting

Defining an effective IT strategy to increase productivity and reduce costs.

Managed Cloud Services

Accelerating menial business tasks and managing resources efficiently.

SAP Consulting

Revolutionize your business and simplify processes in all areas.

SAP Solution Manager

Support the entire lifecycle of every application – from development to operation.

More Useful Insights for IT Managers

Obstacles to Becoming More Strategic (and what you can do about it)

The unfortunate truth is that IT is still viewed as merely tactical. But how can IT change its image from being a Ticket Taker to being an Advantage Maker?

Download solution brief

Are you Realizing the Full Potential of your SAP Solution?

It can be challenging to unlock the potential of your technology landscape. Let us help you understand industry challenges, streamline processes and identify opportunities for innovation.

Download e-book

Optimize Business Processes for your Digital Journey

Business processes that run sub-optimally can increase costs and impact your time to market and profitability.

Download e-book

How Can an SAP Center of Excellence Help your Organization?

Companies that run SAP effectively have an SAP support model with a professional SAP Center of Excellence. Your SAP support model should help maximize your return on your SAP investment.

Download solution brief

Learn What Our Experts Say

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Success Stories

Vetter Pharma

Vetter Pharma implemented a new HR system landscape with the help of itelligence and thus, sets the beginning of their journey into the digital world with SAP SuccessFactors.

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WM SE

With the SAP S/4HANA Conversion (Brownfield Approach) WM SE has set the course for their digital future. The company now benefits from greater transparency, time and cost savings.

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DEVK Versicherungen

DEVK has around 4 million customers in Germany with over 14 million risks in all insurance areas. DEVK is the third biggest household insurer, the fifth biggest car insurer and the sixth biggest liability insurer in Germany, according to number of contracts. Its headquarters are in Cologne.

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Engelhart Commodities Trading Partners

Introducing 'living roadmaps', itelligence combines SAP support with Service Delivery, Project Management and Business Transformation. ECTP was central to the engagement methodology with seamless communication, synchronised activities and a platform that would ensure the business runs effectively.

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Werner & Mertz GmbH – itelligence Application Management Service as Performance Guarantee

The manufacturer benefits from the scalable itelligence Application Management Service (AMS) and thus makes the IT processes efficient. Werner & Mertz can now fully concentrate on day-to-day business and rely on itelligence's 24/7 on-call service.

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UCB Innere Medizin

With the Business ByDesign cloud solution, UCB Innere Medizin benefits from a scalable, low-maintenance solution that operates to the most stringent security standards.

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Mercer International

Automation, agility, speed and efficiency: This sums up the new approach to Application Management. Scarce company resources in terms of staff and SAP knowledge are handled with ease by the itelligence AMS team.

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Bühler Motor Group – itelligence Application Management Service and Managed Cloud

Requirements in the digital age are changing in such a way that applications are enhanced across the entire lifecycle as well as being operated by IT providers. In this case, Bühler Motor relies on the Application Management and Managed Cloud Service by itelligence.

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Bühler Motor Gruppe – itelligence Application Management Service und Managed Cloud

Der Anspruch im digitalen Zeitalter verändert sich. In diesem Sinne setzt Bühler Motor auf den itelligence AMS. Der Motorenhersteller profitiert somit von Upgrades, Releasewechsel und Weiterentwicklungen der SAP Applikationen.

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PINTSCH BUBENZER GmbH – itelligence Application Management Service

Secure system operation in the itelligence data center and fast response times to SAP requests are just some of the many benefits. In addition to the usual core business, the further development of SAP applications outside of day-to-day business is also sought.

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