SAP Managed Services Definition

managed hosting

In conversations with IT Directors/CIOs a discussion typically takes us to the simple question…”What is included in SAP Managed Services?”  Here is a simple representation of what you should expect to review as part of a SAP Managed Services discussion.

SAP Application Management Services (AMS)

  • Application Support and Testing
    • Break/Fix –  It was working yesterday, but now it isn’t
  • Application Optimization and Enhancements
    • Small to moderate changes to the application
    • Projects – Large changes to the environment (roll-outs, upgrades, New applications)
  • Advisory Services
    • Center of Excellence (COE) Assessment and Evaluation
    • Strategic Road-mapping
    • Functional Module Assessment
  • Application Transition and Stabilization
    • Knowledge Transition
    • Stabilization Assessment
    • Stabilization criteria and best practices

SAP Hosting (it.Cloud)

  • SAP Remote Administration
    • SAP BASIS (supporting everything in the SAP Product Availability Matrix (PAM))
    • Database Administration (in a SAP Environment)
    • Install/Upgrade/Enhancement Pack Services
    • ITIL Processes for Incident, Problem and Change Management
  • Full Managed Hosting (All Services under SAP Remote Administration plus)
    • Capacity when you need it
    • Operating System Administration
    • Infrastructure Administration (including back-ups, SAN admin, data center network/controls)
    • Data Center with full redundancy (Tier-IV data center, servers, SAN, power, back-up power, cooling, component availability, disaster recovery options, etc.)

Service Delivery Management

  • Coordination of Services
  • Service Level Reporting
  • Single Source Management
  • Value Add Services
  • Thought Leadership

SAP Maintenance

  • SAP software maintenance support as a SAP Value Added Reseller (VAR).
  • Software updates such as new software releases, support and enhancement packages
  • SAP Early Watch Alerts to identify risks before they cause a serious issue
  • SAP Service Marketplace, a knowledge base for customers
  • Investigation of software related issues and recommendations

These are the four distinct areas that make up SAP Managed Services.  itelligence offers a comprehensive Managed Services portfolio giving the customer the ability to leverage a single relationship and enjoy the benefits of a single service provider.

Let us help you drive value into your organization by partnering with itelligence Managed Services.

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