SAP Managed Services Definition

In conversations with IT Directors/CIOs a discussion typically takes us to the simple question…”What is included in SAP Managed Services?”  Here is a simple representation of what you should expect to review as part of a SAP Managed Services discussion.

SAP Application Management Services (AMS)

• Application Support and Testing
  • Break/Fix –  It was working yesterday, but now it isn’t
• Application Optimization and Enhancements
  • Small to moderate changes to the application
  • Projects – Large changes to the environment (roll-outs, upgrades, New applications)
• Advisory Services
  • Center of Excellence (COE) Assessment and Evaluation
  • Strategic Road-mapping
  • Functional Module Assessment
• Application Transition and Stabilization
  • Knowledge Transition
  • Stabilization Assessment
  • Stabilization criteria and best practices

SAP Hosting (it.Cloud)

• SAP Remote Administration
  • SAP BASIS (supporting everything in the SAP Product Availability Matrix (PAM))
  • Database Administration (in a SAP Environment)
  • Install/Upgrade/Enhancement Pack Services
  • ITIL Processes for Incident, Problem and Change Management
• Full Managed Hosting (All Services under SAP Remote Administration plus)
  • Capacity when you need it
  • Operating System Administration
  • Infrastructure Administration (including back-ups, SAN admin, data center network/controls)
  • Data Center with full redundancy (Tier-IV data center, servers, SAN, power, back-up power, cooling, component availability, disaster recovery options, etc.)

Service Delivery Management

• Coordination of Services
• Service Level Reporting
• Single Source Management
• Value Add Services
• Thought Leadership

SAP Maintenance

• SAP software maintenance support as a SAP Value Added Reseller (VAR).
• Software updates such as new software releases, support and enhancement packages
• SAP Early Watch Alerts to identify risks before they cause a serious issue
• SAP Service Marketplace, a knowledge base for customers
• Investigation of software related issues and recommendations

These are the four distinct areas that make up SAP Managed Services.  NTT DATA Business Solutions offers a comprehensive Managed Services portfolio giving the customer the ability to leverage a single relationship and enjoy the benefits of a single service provider.

Let us help you drive value into your organization by partnering with NTT DATA Business Solutions Managed Services.